All accounts not downloading

Mick

Been getting help from tech to see if they can figure out why accounts will not download information as they once were. Been like this a few days , they started working on it today . Anyone have this issue?

Coach Jon

Hello @Mick,

Thanks for reaching out. We have a known issue currently affecting the ability to download transactions in Quicken Simplifi for users who are on our FINICITY aggregator. You may follow the post here for updates on the issue!

https://community.simplifimoney.com/discussion/8939/new-4-17-24-no-transactions-downloading-for-our-finicity-aggregator

Thanks,

Coach Jon

Mick

Hi , This has been going on for a while now. Is there a way not use to Funicity Aggregator ?

Coach Jon

Hello @Mick,

Thanks for reaching out. Unfortunately, there is no way to change aggregators at this time. We do thank you for your patience.

Thanks,

Coach Jon

Mick

Well it does not seem like this is getting resolved Jon ? I was fine using the Classic Quicken , I do nothave a business or anything , retired with nvestments I wanted to keep track of . The download feature to see accounts usage is basically my I am a customer. If I went back to Quicken classic , and just paid the extra rate would the problems go away? Or is this aggregator issue something that will follow me around for some reason? Must not be a widespread issue I am guessing ?

ThomasO

I'm experiencing the same problem. I'm surprised at how finicky the import process is for a paid service like Simplifi, even when it is working. The lack of updates and no apparent urgency is also surprising.

Coach Jon

Hello @Mick,

Thanks for your reply. This issue is specific to Quicken Simplifi. Quicken Classic does not use Finicity as an aggregator. We do thank you for your patience, as we continue to work on this issue.

Thanks,

Coach Jon