FDP-163 connecting Empower 401k Account

hmiller
hmiller Member
edited May 29 in Adding and Updating Accounts

Hi I'm trying to connect my Empower 401K account to simplifi. I have confirmed username and password are correct and work in the empower retirement app. Previously this username and password has allowed me to connect Empower Retirement 401K with Quicken Simplifi. However I'm getting FDP-163 when trying to connect now.

Screenshot_20240428_143246_Quicken Simplifi.jpg

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  • Jlkir
    Jlkir Member

    I have same issue and opened case

  • Coach Jon
    Coach Jon Moderator admin

    Hello @hmiller and @Jlkir,

    Thanks for reaching out! Please try these steps below and let us know if they work for you:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Thanks,

    Coach Jon

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