Unable to update accounts (Finicity) [edited]

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jkumpeli
jkumpeli Member
edited April 29 in Adding and Updating Accounts

This is crazy for a paid app. I haven't got updates to my accounts since April 13th with no eta on the fix. [removed - relevancy]

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  • DRenee
    DRenee Member
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    I would like to know the same answer…too.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @jkumpeli, thanks for posting to the Community!

    It looks like you are on our Finicity aggregator, so you are most likely seeing our known issue here:

    https://community.simplifimoney.com/discussion/8939/ongoing-4-17-24-accounts-on-the-finicity-aggregator-are-not-updating

    With that, we would certainly like to do some troubleshooting with you, but it would be a great start to know the name of the bank(s) you're experiencing an issue with, and what specific issue you're experiencing.

    @DRenee, thanks for also posting! It doesn't look like you're set up on Finicity, so you'd want to go ahead and create a separate post to outline the issue you're seeing so we can assist you accordingly. Be sure to outline the bank and the specific issue. Our FAQ here has some guidelines for posting to the Community.

    We look forward to working with both of you!

    -Coach Natalie

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