Security/Payee empty for Investment Transactions in TDA/Schwab account (edited)

neon45

Just tried using the phone support. I was amazed how quickly I was answered. Within a minute.

On the downside I finally hung up without accomplishing anything. I'm assuming the guy was in a call center because his voice was completely covered by all the other "coaches". So, between that, my hearing, or lack there of, and his accent, I finally hung up.

I'll try again later.

Coach Jon

Hello @neon45,

Thanks for reaching out! I'm sorry you had that experience. If you still need assistance, we can help you here in the community as well! Just let us know!

Thanks,

Coach Jon

neon45

Moving from TDA to Schwab started out ok. I got online with a coach who had me make the TDA accounts manual and link them to the Schwab account. It seems to have gone downhill from there. To make matters more confusing the labeling that Schwab uses is awful.

The accounts that did transfer to Schwab are all missing "security / payee", except for bonds and money market. And, every single "Description / Category" is prefaced with this "TDA TRAN" »» "TDA TRAN - QUALIFIED DIVIDEND (…..)" …

Fingers crossed….

Coach Jon

Hello @neon45,

To help us understand the issue, can you please share a screenshot showing the issue?

Thanks,

Coach Jon

neon45

I tried the phone again. Nice guy in Guatemala, but, I think he said, he couldn't see what I was talking about in a "share screen". There's no way I can paint a verbal picture for him to see what's going on. I gave him my "ticket number" and that didn't seem to help. I'm no further ahead as of now. Do all the calls go off-shore?

Every record in every account. They also go back to January 2023. My "make manual" TDA accounts go back as far as 2013.

Coach Jon

Hello @neon45,

Thanks for the information! We can definitely see about getting this issue reported. In the meantime, you can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

For reporting the issue, I will need some information:

• The name of the account, as it appears in Quicken Simplifi.
• The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
• The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
• The balance for the account as displayed on the bank's website.
• A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
• A screenshot of the holdings on the bank's website for a comparison.

Thanks,

Coach Jon

neon45

Thanks for the instructions…

Which accounts? The TDA accounts already are manual. "In the meantime, you can make the accounts manual." .

Should I be deleting the existing new Schwab accounts? "then use the Add Account flow to get a completely fresh connection."

I am dealing with 8 TDA accounts, not just one. There are also a couple of other snags I'd like to share privately.

This will take a while. I'll work on it this afternoon. How can I send all that information privately?

Coach Jon

Hello @neon45,

Thanks for the reply. To help us better understand your situation, can you let us know if the Schwab accounts you have added as new accounts, and are the TDA accounts old manual accounts for historical tracking? Was this issue with your Investment Transactions present before making the change? Please let us know!

Thanks,

Coach Jon

neon45

I worked with an online coach. He gave me this reference number: 11056794

He had me change all 8 TDA accounts to "make manual" Then ADD a Schwab account. iirc, I linked the new Schwab accounts to the appropriate existing manual TDA account.

I'm not sure how to answer this. "Was this issue with your Investment Transactions present before making the change?"

If you are referring to the Schwab accounts before the linking I don't know. I was trying to hurry as it was after 5pm and didn't think to check what Schwab had picked up, if anything.

The TDA accounts were active and not used for historical tracking. They are all current as of last Sunday.

Coach Jon

Hello @neon45,

Thanks for the information! So to clarify, you made the TDA accounts manual and then linked your new Schwab accounts to the existing TDA accounts. And that is when you noticed these transactions appear without a Security/Payee?

Thanks,

Coach Jon

neon45

Yes, that sounds like the correct sequence.

In the Accounts window I have 8 TDA accts. I have 6 with SHB acct numbers. So 2 did not come over. All 8 are marked "make manual".

The plot thickens… In the Accounts window I have 2 accounts showing $0.00 balance. They are the same account, one in SHB and one in TDA. When I go into Transactions view they both have balances. The TDA has good history with a 2 day old balance, the SHB has a current balance but bad history as shown above.

🤔😫

Coach Jon

Hello @neon45,

Thanks for the reply. Do you have both TDA accounts and Schwab accounts existing separately in Quicken Simplifi, or did you just link the Schwab account to your old TDA accounts? I want to be sure so that our next steps can be chosen correctly. If you could attach a screenshot showing the accounts, this may help us understand.

Thanks,

Coach Jon

neon45

In Settings, Accounts: I have a Schwab account and a TDA account that is now under Manual Accounts.

Is there a way to share screenshots in a private window?

neon45

Coach Jon, I have sent the screen shots via "comments".

Coach Jon

Hello @neon45,

Thank you for the screenshots. To help clarify, do you want to link your new Schwab accounts to the TDA accounts in Quicken Simplifi, or do you want to keep them separated? Do you want to go ahead and delete the new accounts, and try linking to the old accounts now? Additionally, which set of accounts has the issue with the transactions mentioned above?

Thanks,

Coach Jon

neon45

If I won't lose the historical transactions in TDA I'm good with moving TDA link/into SHB.

Coach Jon

Hello @neon45,

Thanks for the reply. You will not lose data from your old accounts if you link them to the new Schwab accounts during connection. Let's have you make the new accounts manual, go back through the add account flow for Schwab, and then carefully link the accounts to the existing TDA accounts in Quicken Simplifi. Once everything is linked, the remaining manual Schwab accounts you added as new accounts can be deleted. I would advise not deleting any accounts until we are sure things are set up properly first.

As for the 3 bank names I circled in red in the screenshot below, you may just delete them, as they have nothing listed under them as far as accounts.

Let us know when you have done the above!

Thanks,

Coach Jon

neon45

Thanks… I'm holding my breath :)

The game plan is going into "Settings", opening Schwab and marking the 6 accounts "Make Manual". Then go the Schwab "3 dots" and select ADD A New Account.

"and then carefully link the accounts to the existing TDA accounts in Quicken Simplifi." To do this I am linking the TDA Make Manual accounts to the Schwab Make Manual accounts? I will be creating all new Schwab accounts from the TDA "Make Manual" list.

Your thoughts on the "twin from schwab"?

Roger on not deleting anything !!

I'll start on this this evening.

Coach Jon

Hello @neon45,

Thanks for the reply. I am glad you will be working on this later. Just in case you want instructions on how to do the above, I will post them again below. Clicking the links will show you videos and screenshots on how to do each step.

You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Hope this helps!

Thanks,

Coach Jon

neon45

"Link Financial Institutions" comes up in Manual Accounts. ??

I did the dashboard ADD without entering Schwab, like the video showed, and I ended up with 2 instances of the added account .

When I select manual accounts AND Schwab my options are only the Current Schwab accounts.

Meanwhile, all the brokerage accounts in the Dashboard are $0.00. 15 of them. Nine are TDA accounts. Should be 8 but when I added the Manual account it duplicated itself.

I have stopped. It's a minefield.

RobWilk

@neon45 \

When 'adding' a FI: After you log into the account at the bank, it will show you a list of accounts the bank has —- and the default is "Add" the account, but if you change the option, you can link it to the existing manual account

neon45

Thanks for the comment. What option???? "the account, but if you change the option, you can link it to the existing manual account"

I am ADDing from the Dashboard. Then selecting "ADD MANUAL ACCOUNT". The only accounts I have as an option are the Schwab accounts, not the TDA ones that are not messed up.

If I select ADD and then Schwab I am sent to log in and only given the existing "manual" Schwab accounts.

RobWilk

I'm admittedly not sure what you're talking about, maybe a coach can help better than I can.

neon45

hehe.. this is turning into the Hurt Locker.

The problem is specific questions are not answered and videos are very generic.

Coach Jon

Hello @neon45,

I definitely think there may be some confusion happening here. Here are more detailed instructions you may follow:

1. First, we will want to make the accounts manual. Hover over the panel on the left-hand side and select Settings.
2. Select Accounts.
3. Locate the Account you'd like to make 'manual' and click the three dots at the end of it.
4. Select Make manual.
5. Click Make Manual to confirm.
6. Then use the Add Account flow from the Quicken Simplifi dashboard, by clicking the + Add button and searching for your bank.
7. After entering your credentials, Quicken Simplifi will present you with a list of the accounts that it's found. In this list, Quicken Simplifi will show the Account Name and the Account Type. You'll also see the Action Quicken Simplifi will take.
   
8. At this point, it's imperative that you select the Action dropdown menu, and then tell Quicken Simplifi what account to link each account found to by selecting the existing account from the list. If "Add as New (no link)" is selected instead, you'll end up with a duplicate account. If you don't want to add an account listed here, uncheck the box to the left of it to ignore it.
   

Let us know if this helps!

Thanks,

Coach Jon

neon45

Hi Coach...

Agreed on the confusion. Everything goes according to plan thru item 6. Then nothing is the same.

Line 7 does NOT bring up Add Account. Instead I get this:

Select your Schwab accounts to link
Select your Schwab account to link to Quicken. You can select to link both accounts and any new accounts you open.
Your current Schwab accounts:

From here I'm only given the option of adding the existing Schwab accounts that are messed up.

I am not given the option to link the TDA accounts. I do NOT get the "Add as New" selection.

I do not get Line 8.

I'm wondering if I should delete the existing Schwab accounts?

Coach Jon

Hello @neon45,

Thanks for the reply! It may be best for you to try doing a screenshare session with one of our support agents directly so that we can see exactly what is happening on your side. Be sure to let us know if that is what you want to do.

In the meantime, can you supply a screenshot showing what you receive when you get to the Add Account flow and enter your bank credentials?

Thanks,

Coach Jon

neon45

That sure sounds like a lot of rehashing with a new person. I'll try. Don't see any other way. My phone tries were not productive.

So now we have a new curve in the road. What should I do? Reset connection or Delete institution and start again ??

Is there a way to send an alert when there is a post to this thread?

Thanks

Coach Jon

Hello @neon45,

Thanks for the screenshot. It appears that the TDA accounts are still connected here. You will want to make them Manual accounts like how we went over prior so that they will be listed as available to link to when setting up your Schwab accounts.

https://community.simplifimoney.com/discussion/comment/35892#Comment_35892

Let us know if this works for you!

Thanks,

Coach Jon

neon45

BUT, what should I do with Schwab ???

What should I do? Reset connection or Delete institution and start again ??

Please see the little box at the bottom right of the screen shot.

Coach Jon

Hello @neon45,

After you set your TDA accounts to manual, you will want to delete the Schwab accounts and then go through the Add Account flow and link your Schwab accounts to the TDA accounts. Does this make sense?

Thanks,

Coach Jon