Missing Transactions after 5/6

BlueGrits

It appears that somehow all my credit union transactions after May 6th are no longer visible and I'm puzzled as to how to proceed. I've checked my searches and done a logoff/clear cache/logon just in case, but no joy.

How can I find out what happened and how to go forward with this? (I know I can do the export/import dance, but I'm hoping to find the root-cause so it's not an ongoing issue)

Coach Natalie

@BlueGrits, thanks for posting to the Community!

To better understand the issue, I have some questions for you:

• By "no longer visible" are you referring to in the account register itself, or in the Spending Plan, or some other area of the program?
• Were these transactions ever in Quicken Simplifi?
• Do you manually enter transactions or are they downloaded from the bank?
• Are you referring to transactions from multiple accounts/banks, or is the issue specific to a certain account or bank?
• If the account(s) is connected, have you noticed any error messages or anything along those lines that indicates a bad connection?

We also have a help article that goes over troubleshooting missing transactions that I'd suggest utilizing: https://help.simplifimoney.com/en/articles/3412682-how-to-resolve-missing-transactions

Please let us know so we can best assist!

-Coach Natalie