Chase Amazon Prime card only pulls in payments (edited)

Gabe

I have an Amazon Prime card through chase bank. Whenever I connect the account the only transactions I pull in are Payments to the card transactions. I don't get any of the purchasing transactions on the card.

Coach Natalie

@Gabe, thanks for posting to the Community!

I personally have an Amazon Prime Rewards Card through Chase and I don't have any issues connecting it or downloading transactions. To clarify, have you ever had transactions download properly into this account in Quicken Simplifi, or is this your first time adding it? Also, what option are you using to connect the account? I use the "Amazon.com Rewards Card" option:

Please let us know so we can best assist!

-Coach Natalie

Gabe

Hi Natalie.

Thank you for responding.

I've been using the connection for a couple of weeks. When I was reviewing May spending I noticed it did not pull any purchase or refund transactions. Only payments to the credit card were pulled.

I've tried both the chase and the Amazon rewards connection and both do the same thing. Ive tried removing data access from my chase logon and then readding the connector all with the same result.

Coach Natalie

@Gabe, thanks for the reply!

When you say that you've tried removing data access from your Chase account and then re-adding the connection in Quicken Simplifi, do you mean that you fully deleted and re-added the account in Quicken Simplifi? If so, please make sure the newly added account is connected to the "Amazon.com Rewards Card" option and then provide the following data:

1. The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
2. The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
3. A screenshot of the example transactions from the bank's website.
4. A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are missing.
5. Confirm whether the missing transactions are impacting the balance in Quicken Simplifi or not.

-Coach Natalie

Gabe

Hi Natalie,

I've fully deleted the account and re-added it in Simplifi. Its connected to the "Amazon Rewards Card" Institution

1. "Prime Visa"
2. Transactions
   1. Jun 4, 2024 Amazon Marketplace $9.23
   2. May 26, 2024 Amazon.com $12.13
   3. May 26, 2024 Amazon.com $21.72

4.

5. The Account in Simplifi is still pulling the correct card balance even though the transactions are not being pulled in.

Once again I appreciate your help and please let me know if you need any other information from me.

Coach Natalie

@Gabe, thank you!

I went ahead and got this issue escalated using the data you provided, and will post back with updates as they're received. In case we end up needing them, please also submit your logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Natalie

EWC-11102935

Gabe

I've submitted the feedback. reference id 436002139409994240

Coach Natalie

@Gabe, your escalation came back and they'd like you to give it another try. I'm not sure if the existing missing transactions will be restored, so keep an eye out for new charges/refunds to download. Or, you can try deleting and re-adding the account from scratch again using the "Amazon.com Rewards Card" option.

Let me know how it goes!

-Coach Natalie

Gabe

I tried removing and re-adding the institution and it still only pulled the payments. I haven't made any purchases yet. I'll update this once I do.

Gabe

Im still not getting new transactions on the Amazon rewards card institution. Let me know what steps I can take next

Coach Natalie

@Gabe, thanks for confirming that the issue is still occurring with new charges!

Please provide the Date, Payee, and Amount of 3 new example transactions that are currently missing from this account in Quicken Simplifi and I'll resubmit the ticket.

-Coach Natalie

Gabe

Ive just made one purchase at Amazon on June 17th for 46.94

Coach Natalie

@Gabe, thank you!

It looks like that transaction is pending. I'm not sure if Chase's OAuth API allows the download of pending transactions, so please wait for it to clear on the bank's end and then try to download it into Quicken Simplifi.

Let me know what happens!

-Coach Natalie

Gabe

The debit transaction did not pull once posted. So I manually added it. I additionally made a return on 6/19 for 23.62 which successfully pulled even though it's pending. I seem to only get credits to pull. I've made several more purchases (pending) since then they haven't pulled.

Coach Natalie

@Gabe, thank you!

I'm going to need to escalate this a different way. To do so, please wait for those new transactions (they appear to be refunds from Amazon — is that right?) to clear so I can include them as examples if they don't download. Also, can you please provide fresh logs so they capture these new examples?

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

-Coach Natalie

Gabe

On the Chase app the blue transactions are debits while the red ones are credits. Its the debits that I'm not getting in Simplifi. I've submitted new feedback reference id 438571069388844290.

Coach Natalie

@Gabe, thank you!

I got this escalated via a different type of ticket. It will take a little longer to hear back on this particular type of ticket, but the issue will get the attention it deserves. I will let you know when I hear back!

-Coach Natalie

CTP-10273

Coach Natalie

@Gabe, thanks for your patience as this issue was being worked on!

It looks like our engineering team has identified the cause for this issue and it should have been corrected as of 6/25/24. Can you confirm that charges are downloading into the account after that date, please? They said that if you need history prior to that date, the best course of action would be to manually enter the transactions or import them from a CSV file.

Please let me know how things go!

-Coach Natalie

Gabe

It looks like it's working now! I greatly appreciate the time you and the team have taken to get this resolved.

Coach Natalie

@Gabe, woohoo! We're happy to help. 🙂

-Coach Natalie