Santander Credit Card Showing Credit Available Instead of Balance
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@Jeremy Young, I just wanted to check in to see if you saw my last message. We need that fresh data from you to continue working on the issue with our service provider.
Thanks!
-Coach Natalie
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Please give me a few business days to get this to you as this week is very busy for me.
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It keeps on flipping between the debt and credit numbers. When I go to take the screenshots it has the right numbers, but later changes when I'm too busy to take it. Will see if I can get something later today.
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OK I have done this now
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@Jeremy Young, I just wanted to let you know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you updated here!
Thank you all for your patience!
-Coach Natalie
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Sure! But I feel like it's been ok for a little bit now. I stopped that card but haven't disconnected it - but I don't think I've noticed problems with this. I thought I saw a message a month ago saying this was fixed? Or am I imaging it. For some reason I don't see it in my notifications…
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@Jeremy Young, thanks for the reply!
I don't see anything on the ticket indicating it was resolved; the last update was from February (when we last spoke), and that's when our engineering team resubmitted the ticket to our service provider. By "stopped that card", do you mean that it's no longer active? I'm thinking that if that's the case, and/or if the issue is no longer occurring for you, we should close the ticket out. What do you think?
-Coach Natalie
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I had to make manual and reconnect it last time after an update and it seemed to work most of the time after that. I stopped making purchases with that credit card to be specific and froze it.
Was there someone else on this thread or the old thread that needed help?
Speak of the devil - the account seems to have disconnected just now - I'll have to update later if it starts working again…
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@Jeremy Young, I believe you are the only user with an open ticket at this point.
Let us know if things seem to be working and we can close out the ticket! If you ever decide to unfreeze and use the card again, we can always re-escalate if the balance issue pops back up.
Thanks!
-Coach Natalie
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OK, up to you all. I got used to automatically subtracting the credit line in my head when it does come up since it was an issue since March 2024.
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@Jeremy Young, well, we definitely don't want a user to need or have to get used to doing a workaround. We'd much rather have correct data to begin with! Since the ticket is awaiting a fix, let's let it play out and see where we are once that fix is implemented.
Thanks!
-Coach Natalie
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I have not used my Santander card in a while either, so I cannot confirm if it is fixed either. I will try to remember to use it next time and report back.
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I'm not sure what happened but it started showing the available balance again today.
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@Jeremy Young, do you mean that it's showing the available credit as the balance again, as in the issue is still happening?
Thanks!
-Coach Natalie
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Yes, it started flip-flopping again… Not sure what happened
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@Jeremy Young, thanks for confirming!
Good thing we left the ticket open. I'll let you know when the next update comes through!
-Coach Natalie
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@Jeremy Young, hello again!
The escalation came back stating that a fix has been implemented. Please keep an eye on the balance and let us know how things go!
-Coach Natalie
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Hi Coach Natalie,
It’s been working fine the past couple months as far as I can tell.
Best wishes,
Jeremy
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