Closed accounts show [in the Accounts List] and total is not cleared

J.A.W.
J.A.W. Member
edited July 19 in Report a Bug

I have several closed accounts that were closed out at $0 balance, and updated in Quicken prior to their closing. I have followed the steps to properly mark them as closed, and unchecked the "Show closed" option. I selected to set the balance to zero.

In mobile, desktop app, and in browser, I see the closed accounts and they show a bigger balance than I ever had. Checking and unchecking the "show closed" button does not change the view.

It seems that there are three issues:

  1. Inaccurate totals
  2. Setting the balance to zero did not work
  3. Closed accounts are showing even with the show closed unchecked

I have read all the threads that I could find advising to follow the steps that I followed, and tried them on each platform multiple times over a month.

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Comments

  • Coach Jon
    Coach Jon Moderator admin
    edited June 21

    Hello @J.A.W.,

    Thanks for reaching out! To help us understand the situation you are having a bit better, could you please supply a screenshot showing the accounts as closed in Quicken Simplifi and the closed accounts still showing in the accounts list with a balance? You may DM me directly if you prefer.

    Thanks,

    Coach Jon

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