Mohela Account not Connecting - Error 102

BlurrVT
BlurrVT Member
edited August 16 in Adding and Updating Accounts

Hi, I've been waiting on a status update on this known issue. I see where you've asked to make sure that I'm properly registered at https://mohela.studentaid.gov/ . I have verified this by checking my transition status using the tool at the page you linked to in the update. https://www.mohela.com/system-transition

After verifying, that I was properly transitioned, I tried to reconnect my Mohela account. I still receive the 102 error and am unable to connect.

Can you please look into this further.

Thanks!

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @BlurrVT, thanks for letting us know, though I'm sorry to hear that the steps didn't work!

    I'm not sure if registering for Mohela's new system will allow connectivity in Quicken Simplifi yet, which is why we asked users to try again after doing so when the Alert was updated yesterday. Since you're still receiving an FDP-102 error, and since our internal ticket for the Mohela issue is still open and being worked on, please go ahead and continue to follow our Alert for updates for now.

    Thank you for your continued patience!

    -Coach Natalie

  • BlurrVT
    BlurrVT Member

    Hi, I'm still having issues and getting the 102 error. I verified that I can login to the new Mohela site without issue. I deleted the accounts and reconnected to them. Simplifi appeared to login correctly and found the correct accounts, however it does not pull a balance, gives me a red exclamation point and the 102 error.

  • BlurrVT
    BlurrVT Member

    Hi, this seems to have resolved itself over night. Hopefully it sticks!

This discussion has been closed.