American Express FDP-102 error

System
System Administrator admin
edited August 20 in Adding and Updating Accounts

This discussion was created from comments split from:

AMEX High Yield Savings accounts not connecting (edited).

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  • Boydston
    Boydston Member ✭✭

    Is the same issue as trying to update my American Express high yield savings account? I get the exclamation icon in Simplifi, click it, enter my credentials, get the MFA, choose text, get the text, enter the code and then get error FDP-102. Thanks.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Boydston,

    Thansk for reaching out! American Express limits connectivity to avoid excessive server traffic. A 102 error may occur during high-traffic times. American Express typically also blocks our connection on Mondays. It's recommended that you try updating at a later time. I can see on our side that the last time you updated was yesterday for American Express. I would try again to see if its working for you now!

    -Coach Jon

  • Boydston
    Boydston Member ✭✭

    Thanks, Jon. I've been attempting to update at different times of the week for the last few weeks. today, it got to point after entered the text code and 'adding' the 'new' account. but then it failed. oh well. I really don't have time to mess with this. thanks.

This discussion has been closed.