Discover Card returning FDP-102 Error
Since yesterday I am receiving an FDP-102 error when trying to reset the connection to my Discover Card account.
I tried to reset it several times, without success.
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@nakada, thanks for posting to the Community regarding this issue!
Can you let us know when this issue first popped up for you in Quicken Simplifi? FDP-102 errors are usually temporary, so we want to allow a little bit of time to see if things clear up.
Please let us know so we can best assist!
-Coach Natalie
-Coach Natalie
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Hi …
It popped up yesterday in the afternoon. The account was not syncing. I tried to reset the connection, and it did not work.
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@nakada, thanks for the reply!
I got this issue escalated and will let you know when we hear back.
-Coach Natalie
EWC-11230863
-Coach Natalie
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Also started happening yesterday (Aug. 14) for both my wife's and my Discover "it" credit cards. They've been syncing just fine until then.
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Please fix this ASAP. Discover is my primary bank and this is causing issues downstream with bills, reminders and Budgets
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@KB2014 & @rosachin21k, thanks for posting on this topic!
Let's wait and see what happens with @nakada's escalation and then we can go from there. Please be sure to follow along here for updates!
-Coach Natalie
-Coach Natalie
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I too have had this error since August 14, 2024. Discover Bank syncs correctly, but Discover Card does not.
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Hey everyone, you can now follow our Community Alert for this issue:
Thanks!
-Coach Natalie
-Coach Natalie
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This is the error im getting:
This financial institution needs your attention(Care code: 324)
We have lost connectivity to one of your accounts. To restore connectivity, you must reconnect with your FI.
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@sawilliams, thanks for posting!
A 324 error is different from a 102 error. You can resolve a 324 error by resetting the connection for the bank, though you will most likely end up receiving the FDP-102 error, which is a known issue.
If the 324 error persists, you'll want to create a separate post to report the separate issue.
I hope this helps!
-Coach Natalie
-Coach Natalie
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I just want to confirm what someone else is experiencing. My two Discover credit cards are receiving the 102 error, but my Discover Bank savings account is syncing properly.
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None of my transactions made with this card in the last 5 days are showing up! I'm getting the care code FDP-105, but I've retried several times and it just won't reconnect. This is my primary credit card, so not being able to track my spending is starting to make me really worried!
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Hello @jbenn39,
To help troubleshoot this issue, I checked on our end and can see the Discover Credit Card connection has been throwing errors (mostly FDP-102, but a couple FDP-105 errors) since the 15th of this month. Based on this, you are most likely being impacted by the known issue connecting with Discover. While we don't have an ETA, please bookmark this Community Alert to receive updates, when available, and know when the issue is resolved.
Thank you!
(CTP-10770)
-Coach Kristina
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Thank you, I’m glad to know that this issue isnt only affecting me! I’ve also gotten the FDP-102 errors; it was just saying FDP-105 at the time I posted that. I’ll keep my eye out for a fix, hopefully soon!
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I must say I'm getting pretty frustrated by all the failures/bugs in Quicken Simplifi. I've only been using it for a little over a month and so far none of my Fidelity IRAs sync properly, many of my credit cards can't get the monthly bill information from the bank, and now our two Discover cards can't sync. It's as if Quicken is new to all this. Oh wait, they started all this 40+ years ago. You'd think they'd know how to get all this right. Frustrating!
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I have just tried to reset the connection with Discover and it seems the connection is back, working!!!!! I do not know if it was something done by Quicken Simplifi or something done by Discover …
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Okay, I'm trying to be patient it's been like 9 days since this error started… Why isn't there a fix yet? This is a really big issue! Thank god I have a backup budget method, or else I'd be completely [Removed-Language]!
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jbenn39 it started working a couple days ago. Mine is working fine again. I wish I'd just been patient, but based on the lack of progress on the Fidelity Investments connection problem, that's been going on for weeks, I converted both my wife's and my Discover card accounts to manual. Within a couple days of doing that, it started working again. I created new accounts for both Discover cards and linked them, while keeping the others manual. I just didn't want to FUBAR something. Eventually, I'll decide which account to keep and delete the other. But if you still believe it's not working, you might want to test it by creating a brand new "Discover DUP" account and try linking it. I predict it will work fine.
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KB2014 it finally started working for me just now! I had disconnected my account when the problem first started because I thought that reconnecting it would help, but for the past few days it was giving me a different error code when I tried to reconnect. I just tried again expecting that error to happen yet again, but everything seems to be connected and working properly now!
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Glad to hear, jbenn39. Let's hope it remains stable. I'm still waiting for the Fidelity Investments issue to be resolved.
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Good luck, KB2014! It's so frustrating not to be able to manage all of your accounts!
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And it's back! [rant redacted]
My wife and I both have Discover cards and a Discover Bank savings account, so this affects three of our accounts. Fidelity Investments IRAs and brokerage accounts won't sync right either, even with the kluged workaround through another bank, and we also have another installment credit card through Synchrony Bank that Simplifi is incapable of syncing with. So many broken or half-assed linkages.
And after I spend a lot of time, often an hour or more, coming up with my own workarounds, like creating a new manual version of the account and getting it right, then Simplifi claims it's fixed and it starts working again, so I delete the manual account and go back to syncing, and then that fails again. It just never ends.
[removed - rant/disruptive/speculation]
I wish there were a better alternative to Simplifi. I want it cloud-based, but I could do that with any package if I keep the database on Google Drive. I used Quicken on Windows for more than 25 years, and some features on it didn't work right either, but I froze the software at the 2004 release so I wouldn't have to keep adapting to their changes, and I got to know it so intimately I could do anything I needed with it, although I had to do without account syncing.
That was the big feature I thought I was getting back with Simplifi, but now I see it is so haphazard and unreliable I can't depend on it, and it causes me more time and grief to keep putting out the fires from all these syncing failures that I think I would have been better off doing without syncing altogether. At least I'd have a stable environment to work with, could settle in to a stable environment, and wouldn't spend half my financial time on this community board trying to figure out why I'm having so many problems and getting the latest workarounds.
I am so VERY disappointed in Quicken Simplifi. If I had the decision to make over again, I definitely would have gone a different direction. Ugh.
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So now it's working again. I sure hope it's permanently fixed, but who knows.
I love how we're allowed to comment here, but not "rant" or "speculate." The mods are certainly allowed to censor us; it's owned by their employer, not us. Just too bad we can't freely speak our mind here. Quicken employees should understand how frustrating some of the issues can be.
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