Marcus by Goldman Sachs FDP-102 Error (edited)

justlen · February 1

Repeatedly receiving this error. Attempted to reset connection with same result.

Screenshot 2024-02-01 at 10.40.29 AM.png

UrsulaA · February 1

As a Marcus customer, I am connected. When the reset did not work, I tried the following:

Make the account manual

Hover over the panel on the left-hand side and select Settings.
Select Accounts.
Locate the Account you'd like to make 'manual' and click the three dots at the end of it.
Select Make manual.
Click Make Manual to confirm.

Delete the institution - in your case Marcus

Add the institution again

Make the manual account connected to Marcus

Go through the Add Account flow and connect to the bank by following the steps here.
When the list of accounts is presented from the bank, carefully link the accounts found to your existing Quicken Simplifi accounts by following the steps here.

More info: https://help.simplifimoney.com/en/articles/5321064-how-to-make-an-account-manual

justlen · February 1

That didn't solve the issue, same error. And now the existing account is manual.

UrsulaA · February 1

Try reconnecting later, after a few hours. When this error happened to me about a month ago, I was able to make the account connect in 4 or 5 hours. It is frustrating to deal with this, I get it.

Blackbird · February 1

I have the same error with Marcus account today after having no issues for several weeks.

UrsulaA · February 1

Sounds like this issue needs re-opening.

https://community.simplifimoney.com/discussion/6982/resolved-1-3-24-marcus-by-goldman-sachs-returning-102-and-106-errors

UrsulaA · February 1

A new alert was opened. Bookmark this one instead.

https://community.simplifimoney.com/discussion/7623/new-2-1-24-marcus-by-goldman-sachs-returns-a-102-error

UrsulaA · February 2

I bookmarked the alert above.

MrRobot · February 4

Most of my money is in Marcus. The persistence of this error will make the Simpli app useless to me.

UrsulaA · February 5

https://community.simplifimoney.com/discussion/comment/28098#Comment_28098

I understand. Marcus is the only bank I use that does not provide transaction downloads via CSV or other formats.

mjs560 · February 6

I am currently experiencing the connection issue message below. I searched the forum and multiple Simplifi users experiencing the same connection issue. Is Simplifi working on this issue?

We are unable to connect to Marcus By Goldman Sachs at this time. Please try again later.
Care Code: FDP-102

UrsulaA · February 6

Yes, known issue. Follow by bookmarking the alert below.

https://community.simplifimoney.com/discussion/7623/new-2-1-24-marcus-by-goldman-sachs-returns-a-102-error

juuull · February 6

I bookmarked the alert when it was posted on 2/1 but still no updates as of 2/6. As a new Simplifi user coming from Mint, it would ease my frustration to have a sense of how long resolving these issues usually take. When I was using Mint, connection issues were typically resolved within 24-48 hours. I'm not necessarily imposing these timelines on Simplifi, but the lack of communication and updates so far leads me to think the company isn't taking this issue seriously and thinking about the severe usability impact this has on users, many of whom are new sign-ups from Mint and hoping Simplifi will be a reliable alternative.

UrsulaA · February 6

I engaged in a chat support session with Marcus by Goldman Sachs asking about Quicken Simplifi and aggregator support. Below is the representative's (Ellie is the rep's name) reply:

"I would be happy to provide some insight! I'm sorry, but we do not currently offer the ability to link your Marcus deposit account to external services that aggregate transactions.

Although you may have been able to link previously, we don't support these products. Any updates to Quicken or Marcus are likely to interrupt the ability to link."

When I asked her for the ability to download CSV files from the Marcus website, she reiterated the lack of support for aggregators.

"We do not currently offer the ability to link your Marcus deposit account to external services that aggregate transactions at this time."

Regarding CSV download from the Marcus site, Ellie said

"Thank you for your patience. At this time, we do not offer the feature to download transactions in CSV.

But thank you for your suggestions. I will forward your feedback to the appropriate department for consideration."

Getting my mind around tracking this one manually for the foreseeable future. Hope Ellie is wrong.

juuull · February 7

Thanks for going the extra mile to research this @UrsulaA

If Ellie is right, then Simplifi should let its users who bookmarked the issue know that integration with Marcus is impossible (for now) so we can move on to alternatives whether that's manual tracking or something else.

UrsulaA · February 7

https://community.simplifimoney.com/discussion/comment/28249#Comment_28249

check this out @lwyman - issue is still being worked on

UrsulaA · February 8

https://community.simplifimoney.com/discussion/comment/28331#Comment_28331

Maybe Ellie was wrong, I reconnected to Marcus just now. I linked my manual account to the connected account. Let's see if the connection sticks.

tar heel_95 · February 8

It is connecting for me as of this evening as well. Thanks for getting this resolved.

Blackbird · February 8

I am connected too now 😀. I doubt that any customer service reps taking calls at the bank would know anything about bank’s work with aggregators like Simplifi.

Blockman · February 9

😀My Marcus account now connects. Let's hope it stays that way.

juuull · February 9

I'm connected as well! 😁

Marcus by Goldman Sachs FDP-102 Error (edited)

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