Cannot connect to Morgan Stanley stock plan connect (error FDP-196)
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A fix for this would be VERY much appreciated. I just signed up for Simplifi today and paid money instead of using free alternatives.
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I am also seeing the same error. What is the point of contacting the financial institution when so many people are getting the same error.
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I am still seeing the error. Should we expect some compensation to alleviate the lack of functionality of this service? I've been paying for many months now and I expect things to work. It's disappointing to keep seeing this issue after many weeks now. As customers, we should expect for things to get resolved quickly, otherwise why keep paying?
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Any plan in the near future on fixing this issue?
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Also an SWE switching from Mint to Simplifi. Just signed up today.
The suggested solution for the user to file a ticket with Morgan Stanley then file ANOTHER ticket with Quicken is ridiculous. I'm paying money for this app that's branding itself as a Mint successor. There shouldn't be such a downgrade in user experience. Thank you @Jason M for trying that solution for all of us.
There have also been 0 updates on the ticket since March 8th, and it's March 22nd now:
Can the team commit to 2x a week updates here until this is fixed? There's 0 visibility into what's going on for us users. A fix ETA would also be extremely appreciated.
If this issue isn't resolved soon or even handled with earnest effort (which, so far, hasn't been the case), I'm canceling my subscription and moving to an alternative.
And FYI to the others on this thread, it looks like the team often just responds "This Alert is still listed as ongoing and there is currently no ETA on a resolution" with months in-between, take a look at some threads here: I'm sure this is not your fault @Coach Natalie, but please pass this feedback to the dev team so they prioritize things properly.
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Also FYI to others, I'm using a Manual Account as a hopefully-very-temporary workaround. You just need to enter the # of shares you own and the ticker symbol of your company stock. The account value is then auto-updated with the market.
It isn't perfect, and you'll need to manually change the share balance when new shares vest, but it's better than nothing.
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Yeah, [removed - accuracy]. Great transparency.
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Will be we receiving refunds for the months that this service is not working? Many of us bank with Morgan Stanley and considering Quicken is not able to import the transactions for us to monitor our banking, why were we charged?
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Hello? Any update? It's been so many weeks now.
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any update on this? I still can't connect my account
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[Removed - No Soliciting] I'm now thinking about switching.
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"Therefore, Morgan Stanley Stock Plan has been removed from Quicken Simplifi" - sounds like the plan is to not fix this?
This is very disappointing to hear. One of the main reasons I chose to use Simplifi was to see everything in a single location. If I still need to manually manage several of my accounts I'm really losing all of the major benefits here.
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@Coach Natalie When I click on that post, I get an error saying "Permission Problem".
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@icedog, thanks for reaching out!
The Alert has been archived, which is why you can't access it. What piece of info are you looking for in the Alert? I can send a screenshot, if you'd like.
Otherwise, please note that the Alert was resolved with this information:
-Coach Natalie
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Just echoing the above sentiment from Grant… it's super disappointing that the Quicken product team has abandoned efforts to resolve this with Morgan Stanley and is instead putting the onus on the individual users to chasing it with them.
I too am coming from Mint, where despite being a free service and always having a relatively low bar of expectation for customer advocacy, 1) they always supported Morgan Stanley connections, and 2) whenever there was a connection issue with an institution, Mint would work to get it resolved (and in my experience, always did resolve it).
This definitely isn't the type of support I expected from a mainstream, paid financial application like Simplifi, and right now, it's a huge gap not having visibility to Morgan Stanley assets in my overall financial portfolio. I'm hoping in the background, the Quicken team is still trying to resolve this, but my hunch is that now the ticket is closed, it's up to us to find a work-around (manually tracking balances?), or go elsewhere. :/
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