Chase balance is incorrect (edited)
Comments
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As of this morning my Chase pending tooltip is around $400 higher than it should be.
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… and today, the balance is badly wrong, I guess I must've just got lucky yesterday.
Again, it should still be $705.69 or about that
It's showing:
But i don't know where the $102.81 is coming from, let's see if I can figure that out now:
Part of it is obviously the mysterious "CC Applecare Phone" charge that is a transfer to itself, and once again came from a mismatched apple transaction that only unlinked from one side, and recreated the other side here (the "other half" is the $25 Apple Card payment.
Okay, I know how to fix that, I have to delete and recreate that transaction.
Now the balance is more wrong.
It shows LESS PENDING but somehow the balance is LOWER than before when there was more pending. These are the actual fixed pending transactions:
So that's $47.99 so $44.17 is pending that is unaccounted for.
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Rob Wilkens0 -
Update: The $22.99 youtube payment was actually MADE but not MATCHED for some reason, and when i tried to merge them (which was shown as an option) it said it could not do that.
So, Apple Card payment is the only pending transaction and it's now showing:
Again, the balance on Chase, which includes the $25 pending apple card payment ("all" the pending) is $705.69 - - $44.17 is still missing from the balance that should not be.
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Rob Wilkens0 -
Sadly, I think something happened with the Coaches here, and I hope my recent erratic behavior didn't cause it (I probably am being too self-important to think I could affect things like that). Yesterday, just about all of Coach Natalie's responses were that there was limited/no support in the forums, and I think on Monday and Tuesday, Coach Jon didn't post at all, as far as I noticed. We might have to take these issues to Chat support, which can be more difficult as there is little "context" in chat support, each chat is a 'bubble' that once it's closed is forgotten - and the coaches decide seemingly quickly to close things there. If the community becomes just user-to-user support, it could still be a valuable resource if they keep it.
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Rob Wilkens0 -
I didn't notice that! Maybe they are all on vacation…
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I find Chat Support to be very limited too. They often send you here especially if it is a newer feature. They are all very nice though.
Y es una buena oportunidad para usar mi español.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 20091 -
Yup, or just say that they filed an internal ticket and they'll get back to you, which doesn't really happen.
Maybe the coaches are all busy fixing this bug and then they'll be back!
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"Y es una buena oportunidad para usar mi español."
LOL, but. yes. I've taken 5-6 years of spanish (4 in high school, 1 or 2 in middle school - don't remember).
-Rob
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Rob Wilkens2 -
Today I have the opposite of the payday problem. My mortgage hit today, but the balance doesn't reflect it because of pending. By extension, projected cash flow is totally wrong, because the mortgage doesn't show in upcoming transactions since it was matched. This is pretty frustrating.
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I to have been experiencing this issue (also using Chase for all banking). Seems like it started 2 months ago or so. Very very frustrating
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And we're back to cleared tx's being applied as pending. The balance is never right. I might as well go back to using Microsoft Money 99.
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As a reminder, as a next step, Quicken is waiting on Chase to fix the balance being reported so it is the 'bank balance' (balance without pending transactions) as opposed to 'available balance' (balance with transactions pending at the bank) as I understand the issue. It sounded like (might be wrong) Chase acknowledged this problem and may be working on it.
That will fix some of the issues, and until that is fixed we cannot, as i understand, proceed further with troubleshooting any remaining balance issues (if they still exist afterwards). It is possible that when/if chase fixes this, some or all of these issues may go away.
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Rob Wilkens1 -
I think the problem may be at least in part on chase's website as well…
Take a look at these two clips from my checking account on chase's website:
Available and present are the same, which means 'present' factors in pending transactions.
There are two pending transactions and below that you can see the 'running balance' column, which shows the present balance should be $705.69
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Rob Wilkens0 -
That's not quite right. The Present balance as reported by Chase does include pending transactions per their description of that balance:
Their Available balance is very similar, but only differs from the Present balance is you have deposited money that is not yet available for use because of clearing delays:
You do have to look at the running balance to get the true posted/cleared balance. They have never reported that clearly at the top. I've been a Chase customer for a couple decades and it has always been this way. This does not explain why Simplifi is suddenly in recent weeks having issues interpreting the balances from Chase. Nothing has changed from the Chase side at least from my vantage point.
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i agree, though if they fix this the weekend specific issue should correct. This issue technically affects all my accounts, not just chase.
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Rob Wilkens1 -
Is the issue where the amount in the pending tooltip doesn't match the pending transactions a Chase issue, or a general issue?
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IMHO: Fixing the Chase issue they reported won't fix the tooltip issue which is (from what i can tell) unrelated. But they, for Chase at least, will not address the other issue until this one issue is corrected because it is complicating solving this problem with Chase. If you want to pick a separate bank and file a report about what's happening in a new thread, feel free, it might help get that resolved. However, for my purposes, I want Chase to work. My Checking, Savings, and now My main credit card are with Chase. The other banks' balances are less interesting to me.
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Rob Wilkens0 -
I absolutely want this fixed as well! I mostly use chase accounts. I've been monitoring my capital one checking and savings accounts to see if I can replicate this and send in logs - hoping that if we can expedite the other issue it'll help my chase accounts too. Seems that the issue which is on Chase's side is a problem much less often (for me at least) than the global issue and I don't want to have to wait longer than necessary for them to fix it.
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I will say, if they fix it so they can get balance without pending, then the double counting issue should almost certainly go away. However, if the pending amount is 'missing' transactions as some (and recently, I) have noticed, that may be a separate issue.
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Rob Wilkens1 -
As a datapoint on this issue, I use another platform that uses Plaid as the aggregator to connect with Chase. It also shows an incorrect balance for my checking account, same balance as Simplifi.
EDIT: I'm doubting myself now, The other platform may have just had a delayed update.. The other platform is correct now whereas Simplifi is not.
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Yep, I've seen the bad balance problem crop up in Quicken Classic with auto-reconcile. But Classic knows the right balance because it actually keeps a running balance (unless you are missing a transaction).
Is this other platform one that subtracts pending transactions from the downloaded bank balance as Simplifi does?
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 20090 -
FYI
I've checked in on this thread from time to time and have wondered about what's going on.
So, yesterday I started a little experiment. This experiment was focused on and included two accounts at my main bank, Capital One.
Yesterday morning I scheduled a payment to pay off my Venture One credit card balance. I set up the payment from the credit card page and set it up to pay out of one of my Capital One Savings accounts.
One of the seemingly consistent movements in this conversation is entering transactions manually in Quicken Simplifi before these transactions show up at the bank. As part of my experiment, I went ahead and entered this transaction manually in QS after having set up and confirmed the payment at Capital One.
Then I waited… and now it is today and this is what I have found.
Overnight, Capital processed this payment and withdrew the amount of the scheduled payment out of my Savings account and credited that amount to my credit card account.
When I opened QS this morning, QS did its thing and connected to all my connected accounts including the Venture One credit card account and the sending Capital One savings account.
When this process was done this is the result:
The QS accounts list shows that I have a positive balance of $1767.36. My actual bank balance is a positive $113.94.
The transaction downloaded into QS and QS successfully merged the manual transaction entered yesterday with the actual cleared transaction downloaded today. The manually entered and matched transaction is the +1653.42.
The information icon reveals that the QS reported balance of positive $1767.36 includes a pending transaction of positive $1653.42.
The difference is the +113.94 that is a refund from a previously canceled purchase from a few days ago.
My conclusion from this experiment:
The manually entered transaction for this payment was successfully merged with the bank processed transaction when downloaded into QS from the bank. But the manually entered transaction is still being counted by the "Balance with pending" process behind the scenes somewhere which is what I believe @RobWilk has been pointing out above in various comments.
Rob is dealing with Chase, and this experiment/example is with Capital One leading me to think that this is a bug in QS when dealing with manually entered pending transactions and not simply a problem with how a bank is handling the inclusion or exclusion of pending transaction either at their website or in the data downloaded to QS though that may affect other issues.
I don't notice this when I let the bank data run my QS data without manual intervention on my side. But I believe this should not happen with manually entered data.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer1 -
Interesting info! I've been experimenting sending money back and forth between my capital one accounts and chase but somehow with capital one I haven't seen the transactions pending in simplifi, they seem to come in already cleared. I'll try again and first create manual pending transactions and see how that plays out.
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I have not manually entered any transactions in QS and can only ever believe the balance/projected cash flow (for Chase checking) if it’s been at least a day since any pending transactions have cleared. So I don’t think it’s related to manually entering transactions. It seems like there are multiple issues going on though so 🤷♂️.
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I agree with @Randy17485 that there appears to be more than one issue affecting balances. Some of these may have gone unnoticed longer but when seen altogether — the balance is wrong so often that you've got to look at all these issues. We can't look at it ourselves, though, so we just hope the responsible parties are doing their parts (Chase/Quicken).
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Rob Wilkens2 -
UPDATE:
1450 PST. As you can see, my account balance for my Venture One card is now correct in QS. I know that this has been reported that at some point during the day things will get caught up and even out… at least I THINK I read that somewhere among the comments. So now I can conclude that as far as my account goes, the calculations are correct… simply delayed perhaps due to the amount of number crunching the QS servers are doing on any given day at any given time and how the calculations are prioritized… I have no clue not being in anyway trained or knowledgeable about how 1s and 0s are processed.
I truly hope that whatever is going on for others in this conversation it all gets worked out.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer0 -
@DannyB This is typically what happens if you don't have a lot of transactions. If you use the card a lot, it's a nightmare. Thankfully, I use my Chase CC only once in a while at Amazon. Even Apple Card is wonky but its issues are different. Amex does the same as Chase. I am fairly convinced that the problems we've encountered are mainly Simplifi's fault. But not all.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 20090 -
I haven't seen anything like this in any of my accounts except this one example using a manually entered transaction just to see what happened.
I bank with Cap One (checking, savings, credit card), Chase (credit card) Citi (credit card) Synchrony (Savings), Bank of America (credit card)
I have a high volume on my Citi card and haven't experienced this issue. I've not experienced this issue with Cap One checking, savings or credit card. I have low to moderate volume on my Chase, so again, haven't seen or experienced this issue.
BUT I don't typically make manual entries. I am more than happy to let the download and update process take its course.
My main focus in QS is the Spending Plan, not the bank account registers or projected cash flow predictions. I do review transactions, but usually via the Spending plan not the account ledgers directly. I don't bother with trying to do a "reconciliation" of my accounts since I have up-to-date reconciled views of all my bank accounts at my bank websites.
I do have the luxury of having a healthy cushion in my cash accounts, so the verities of time lagged number crunching - if that's the right way to think about it - in a program like QS are not worrisome.
However, for Rob's sake, I do hope that whatever is going on gets worked out soon.
Danny
Simplifi user since 01/22
”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer0 -
@DannyB I haven't had any problems with my Capital One Checking and Savings except once in a while, the balance updates and the transactions lag a few hours. (Well, it's any time I use the debit card as a credit card.) I have seen Rob's problems with Chase, my local bank, Amex. And it doesn't make any difference if it is manual or downloaded pending transactions. Capital One does not download pending transactions.
I don't use credit cards much and I have decided to use them even less.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 20091
