Chase balance is incorrect (edited)

RobWilk

I'll dare to share my current Chase balance info to show this problem exists on their website and not simply on Quicken Simplifi…

I showed the screen with and without the balance details, all balance info is since Dec. 20 statement.

In the bottom Window, the pop-up seems to indicate, $91.57 in payments (shown as pending) is included in the balance, and a $0.36 charge (shown as pending) is included in the balance..

If it's in the balance, it shouldn't be shown as pending.

I tried messaging Chase about this, but i couldn't get past the special character check which prevented me from sending anything. Last I wrote they told me 'transactions clear in real time.' That's clearly not true.

-Rob

SRC54

I fear that Chase will say this is a timing issue. What is your actual balance? I see you make multiple payments per day. I normally just pay once when I have used the card. Sometimes it is one Amazon charge but often it is 2-3. I send the payment late afternoon and it is credited the next day, but I don't think any of these payments are ever then pending.

I pay at the Chase site with an ACH from my local bank account. If I remember correctly, you do a transfer from your Chase Checking so this means it is instantaneous, but obvious they do it as pending for a while although there is no doubt they have the funds. So you basically do an in-house transfer.

RobWilk

"Timing issue" is the problem, they tell me things clear in "real time" in which case there should be no timing issues.

I do an in-house transfer, yes. For building credit, I absolutely know it's better to -have- a balance on statement date so it shows you are using the cards on the credit report. However, I'm kind of neurotic, in that i use the card strictly to earn rewards and protection, and ohterwise pay off the charges as soon as I make the charges. It's kind of like using my credit card -as- a debit card, but with a layer in between for rewards and protection.

"Current Balance" shown above is a $92.37 credit (marked negative, which here means credit)

Actual balance when all pending transactions clear should be closer to zero if i did it right.

-Rob

SRC54

My feeling is since the accounts are at the same bank, it is real time (same is true for me with Capital One Bank but I only have checking and savings and no credit card), but there is a software lag. These banks don't understand people like us who want things right immediately. Most of their customers just wait for the bill and then pay it; they never really know if what they are paying is right or not.

I haven't noticed any problems with my Chase card other than Simplifi and Classic updating balance before transactions.

RobWilk

For me, it's Simplifi. Classic AND Chase.com updating balance before transactions.

I agree with everything you said, though

-Rob

EL1234

Online, my Chase balance seems to reflect transactions correctly. However, in Simplifi, the "pending tooltip" doesn't match the actual list of pending transactions.

RobWilk

@EL1234 Any chance you are on the left coast? Chase website seems most wrong for me prior to 10am et on their website, that’s 7am on the left.

EL1234

https://community.simplifimoney.com/discussion/comment/45796#Comment_45796

I'm on the East Coast :)

EL1234

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