Human Interest connection doesn't work with 2FA (but does without)

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited March 24

    @Fordstang93, thanks for letting us know!

    Please follow along here for updates and let us know how things work after the escalation comes back. We hope the fix will work for everyone once implemented!

    -Coach Natalie

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hey everyone!

    I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

    Thank you for your patience!

    -Coach Natalie

  • clintval
    clintval Member
    edited June 13

    Not sure if something has changed but without 2FA on my Human Interest account Simplifi no longer connects to my account and results in code QCS-0429-2. I will next try disconnecting and reconnecting my Human Interest account since now I can't get it to work either way (with, or without, 2FA). My last transactions that synced occurred on June 2nd 2025.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @clintval, thanks for the update!

    The QCS-0429-2 error means that you will need to allow a full 24 hours from the last failed attempt before trying again. I would recommend not disconnecting and reconnecting the account until some time has passed.

    If the issue persists after doing so, you will want to create a separate thread for the separate issue, as this thread is for the bank not working with MFA enabled.

    I hope this helps!

    -Coach Natalie

  • clintval
    clintval Member
    edited June 27

    Thanks @Coach Natalie. I found the issue I am experiencing in the forum and will post there. To summarize the current state of things, there is no working way to connect to Human Interest (with, or without, 2FA).

    https://community.simplifimoney.com/discussion/12861/fdp-103-for-human-interest-401k

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello everyone!

    I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

    Thank you all for your patience!

    -Coach Natalie