Unable to connect to Alight Nokia (edited)

Hello @rayfrisco,

Thanks for reaching out! It appears that the only error we are seeing from our side for you is an 'Invalid Credentials' error. Can you provide a screenshot of the error you are seeing from your side, or are you seeing the same thing? If you are, please verify the following information to assist us better:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon

Hello @rayfrisco,

From our side, I do not see an Alight instance available that is specific to Nokia. We do have an idea post for various Alight instances that you may be interested in voting for and following for updates here.

It looks like we are working to establish connections with various Alight Solutions options, however, not all of them look to have been added as of yet.

-Coach Jon