Citi Costco credit card shows slashed cloud (unavailable) even though updating. Why?

DryHeat
DryHeat Superuser ✭✭✭✭
edited October 24 in Feedback

In my account list, my Citi Costco card has shown a "service unavailable" icon for quite a while now. But transactions update normally. Is this normal? Should I do anything?

image.png

DryHeat
-Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)

Tagged:

Best Answers

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Answer ✓

    @DryHeat, thanks for posting your inquiry to the Community!

    We have a support article that goes over this icon that should help out with answering your question! https://support.simplifi.quicken.com/en/articles/11780893-what-does-service-is-currently-unavailable-cloud-icon-on-accounts-mean

    -Coach Natalie

  • DannyB
    DannyB Member ✭✭✭✭
    Answer ✓

    I've been seeing this also. When I first signed on earlier this morning Costco Anywhere Citi updated as expected and no "Service currently unavailable" icon was showing. I just now opened QS to check on something, and noticed this:

    capone connection.jpg

    As reported above, I have also seen this icon regularly although my account does stay up-to-date. I have simply ignored this icon but thought I'd add my experience to this thread if there is some need for troubleshooting this.

    Danny
    Simplifi user since 01/22
    ”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer

Answers

  • DryHeat
    DryHeat Superuser ✭✭✭✭

    @Coach Natalie

    Thanks… I've seen that article. I was just concerned because the cloud icon is always present on my Costco Citi credit card account when I open Simplifi. It sometimes goes away after a while, but sometimes it doesn't — even though the account updates normally.

    I guess that's normal… enough.

    DryHeat
    -Quicken Classic (1990-2020), CountAbout (2021-2024), Simplifi (2025-…)

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    I've been seeing the cloud icon on my Citi Costco card since at least this post, but it does update anyway:

    https://community.simplifimoney.com/discussion/12864/service-is-currently-unavailable-icon-next-to-accounts-edited

    —
    Rob Wilkens - RobWilkens.com

  • SRC54
    SRC54 Superuser ✭✭✭✭✭
    edited September 22

    Fortunately, I haven't seen that icon for several months so I'll jinx it. I used to get it with Fidelity. I keep Simplifi open during the day and sync Fidelity once per day. I hate things like that when you cannot dismiss them.

    Edit for clarification: I don't set Fidelity for once per day as I get an ugly icon; I just don't sync it during the day unless around noon when I know it will sync.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

This discussion has been closed.

Categories