Robinhood Spending checking acct balance shows as zero
See title. I've tried relinking it a couple times. Simplifi is able to see/get transactions, but the balance itself always shows as $0. I don't keep too much cash in there so it's not a huge issue, but it is annoying. Is this a known issue? Other discussions re: Robinhood seem to be pre-Oauth or about the brokerage account. The RH brokerage account and IRA work as expected.
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Hello @jhsjh342613,
Thanks for reaching out! If you're able to connect and still receive transactions just fine, and this issue is only specific to your account balance not showing up, I would see if the user token may have expired. This can happen after having the account connected for more than 90 days. To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.
- Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If these troubleshooting steps do not work, can you please supply the following information to better assist us:
- The name of the account in question, as it appears in Quicken Simplifi.
- The name of the account in question, as it appears on the bank's website.
- A fresh screenshot of the balance for the account in Quicken Simplifi.
- A screenshot of the balance displayed on the bank's website for comparison.
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
We will also need logs!
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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I tried both making the account manual and re-adding it, as well as resetting the entire connection to RH. No change, everything links up just fine but the balance is still $0.00.
Here's one thing I noticed that was odd: The acct number in Simplifi is now "****8" — before I just reset, it was "****0". A> It's weird that number isn't 4 digits (I would expect it to be ***5362), and B> it's weird that it changed.
Robinhood really doesn't have any kind of "account summary" page that lists everything.
Logs sent — report created - reference id 502813280986330113
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Hello @jhsjh342613 ,
Thanks for the information I requested! To clarify in regard to the troubleshooting steps, did you try revoking Quicken's access from Robinhood's side as I listed?
Additionally, for the Account Summary screenshot, can you please provide a screenshot showing the landing page that you sign into for Robinhood, with a wide enough scope to show the full URL at the top of the page?
-Coach Jon
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I tried that again, and no luck. See below when I relinked — it doesn't seem to be able to get the acct number or balance for the Spending account (though as I said, it does get transactions)
Attached is another bigger screenshot of the cash url… I think that's what you're looking for?
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Hello @jhsjh342613,
Thank you for the screenshots; those are perfect. Can you please let us know if the account has always shown a $0 account balance in Quicken Simplifi, or if this is an issue you are seeing recently? Have you had any recent activity in the account in the past 90 days? Let us know!
-Coach Jon
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I signed up for Simplifi a while back and I don't recall if it was doing it then — I only recently started using Simplifi again (perhaps a week or two ago) and it's shown a $0 balance the entire time. There is recent account activity (today, even), and as noted, Simplifi gets the transactions themselves OK. Simplifi already has an account setting on whether or not 'Pending' transactions are included in the balance (I tried that too just in case, but it didn't change anything) — Perhaps, if the problem turns out to be on RH's side, a third option could be implemented where Simplifi ignores the linked balance entirely and calculates it's own, while still auto-fetching the transactions.
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Hello @jhsjh342613,
Thanks for the update! We did get your issue reported to our product team, and we will be sure to follow up with updates as we receive them for this issue.
-Coach Jon
CTP-14343
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Hello @jhsjh342613,
I am back with an update on the reported issue from our product team! They would like you to verify if the issue is now resolved. Does your account balance still show as $0? Let us know!
-Coach Jon
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Unfortunately, no, it is not resolved. I tried switching the acct to manual/reconnecting it again as well in case that's necessary, but it still reads $0.
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Hello @jhsjh342613,
Thanks for the update! Can you please provide the following updated information for us to report back to our product team? Feel free to DM this information to me personally if you prefer!
- A fresh screenshot of the balance for the account in Quicken Simplifi.
- A screenshot of the balance displayed on the bank's website for comparison.
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
We will also need logs.
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Jon
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OK done.
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Hello @jhsjh342613,
Thanks for the requested information! I did send this over to our product team and will follow up here when we have any status updates for this issue.
-Coach Jon
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