Account list in Settings no longer alphabetically ordered (again)

ejs
ejs Member ✭✭✭
edited November 7 in Report a Bug

This same issue is happening to me again:

https://community.simplifimoney.com/discussion/11320/account-list-in-settings-no-longer-alphabetically-ordered-edited

[corrected thread link]

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin
    edited November 7

    Hello @ejs,

    Thanks for reaching out! I am sorry to hear the issue has popped up again for you. Is it happening in the same way as last time, where it ends with Wells Fargo, and continues with Alliant? Or is it ordered differently this time? If it is ordered differently, when did you notice the change to the order? Have you recently added a new account to Quicken Simplifi?

    Can you provide a screenshot showing the list in Settings > Accounts again? Feel free to DM me the screenshot if you prefer.

    -Coach Jon

  • ejs
    ejs Member ✭✭✭

    Hi @Coach Jon,

    Yes, it is the same way as last time, where Wells Fargo is the last account listed in the first grouping and then Alliant is the first in the second grouping. I just noticed this today, but I'm not sure when it first happened. I do add new accounts quite often - probably the last new account that I added was in the last week or so.

    Should I send a screenshot of the Wells Fargo/Alliant spot where the list is broken up? I have so many accounts that it would take an exorbitant number of screenshots to get the full list of accounts.

  • Coach Jon
    Coach Jon Moderator admin
    edited November 7

    Hello @ejs,

    Thanks for the reply! Yes, if you can provide the screenshot showing where the list is broken up between Wells Fargo and Alliant, this would be helpful for us. Please let us know if this issue appears in other web browsers/incognito mode and the mobile application as well. I know last time you mentioned it did not appear in the mobile application, but we will want to make sure.

    We will need you to provide your web browser, operating system, and the versions of both, as well as send new logs over.

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

  • ejs
    ejs Member ✭✭✭

    @Coach Jon,

    I sent you a screenshot showing where the list breaks up. This issue does not happen in the mobile app (I'm using the iOS version on an iPhone). It does happen on the web using Google Chrome (Version 142.0.7444.60). My operating system is Tahoe 26.0.1.

    I just submitted new logs.

    Thanks.

  • Coach Jon
    Coach Jon Moderator admin
    edited November 10

    Hello @ejs,

    Thanks for the requested information! One last thing. Could you please provide a screenshot showing how this list appears within the mobile application for comparison, as you mentioned it appears fine there? Feel free to DM me once again.

    -Coach Jon

  • ejs
    ejs Member ✭✭✭

    @Coach Jon - I just DM'd you screenshots from the mobile app showing where Wells Fargo appears in the list in the correct alphabetical order (Wells Fargo is the last one in the last, before the Manual accounts start at the end). Thanks.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @ejs,

    Thanks for the requested information once again. I did get this passed along to my product team, and we will be sure to follow up once we receive an update!

    -Coach Jon

    SIMPL-30288

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Since I too had this problem earlier this year, I checked mine and both in the web and iPhone app, my accounts are still alphabetical for me.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

Categories