Unable to add Synchrony Store Cards to Simplifi

cyberstackn
cyberstackn Member ✭✭
in Troubleshooting

I have 3 store credit cards that are all managed through Synchrony.

I recently created a Synchrony login, which shows all 3 cards and allows me to manage them all from this one account.

However, I am unable to add this Synchrony account in Simplifi.

I know the credentials are correct, and I have tried every variation of Synchrony that comes up in the search list when adding an account, but I always get the same error below. (see image)

I believe Synchrony has revamped their account/login system and am wondering if Simplifi just doesn't have a functioning connection to this new system yet.

Anybody else having this same problem?

Screenshot 2025-12-06 at 2.21.04 PM.png
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Comments

  • SRC54
    SRC54 Superuser ✭✭✭✭✭
    edited 7:47PM

    I think similar problems have been reported. Did you do a search for Synchrony to read the other conversations? If not, do so to see if any of that is helpful.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • DannyB
    DannyB Member ✭✭✭✭
    edited 8:15PM

    @cyberstackn

    I have a couple of Synchrony store cards but don't bother connecting them to QS since we don't use them often enough to make it worth the effort. I also have savings accounts with Synchrony and if the credit card side is anything like the savings account side, at best Synchrony is unstable and has had a history of not playing well with online 3rd party connections. This is not unique to QS, I have problems with other apps that I connect to my FIs and Synchrony is always a problem child.

    I am connected, but it's iffy.

    Danny
    Simplifi user since 01/22
    ”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer

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