Incorrect balances for all manually tracked accounts

24

Comments

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • jp2025
    jp2025 Member
    edited January 22

    I am seeing the same thing. All of my Manual Asset Accounts are calculating at 3x their actual value. There are mystery account entries on 1/21/2026 but even when I remove the extra account entries, the value is still wrong. I even tried removing and re-adding one of the manual accounts and the value calculation STILL comes back incorrect even with a brand new account.

    Quicken, come on guys, what is happening? Too many bugs lately… lots of us depend on this software to keep track of our finances and accounts and it is very bothersome when silly things like this happen. Can you please look into fixing this ASAP. Thank you!

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • sidewalkboots
    sidewalkboots Member ✭✭
    edited January 22

    I deleted the new opening balance transaction in my Client Invoices account, but the account total is still still summing incorrectly, being too large by the value of that opening balance transaction. Previously it was off by twice that. I can't even create a balance adjustment in the Client Invoices account to correct this.

  • Matt Y
    Matt Y Member ✭✭
    edited January 22

    I tried to adjust the opening balance after deleting the new duplicate transactions. It just added the new increment to the still doubled amount. Unless Quicken fixes this, I’ll probably have to recreate the accounts.

    Can someone introduce me to their software QA manager?

    Matt

    At least it’s better than a spreadsheet.

  • SRC54
    SRC54 Superuser ✭✭✭✭✭
    edited January 22

    Try changing opening balance to 0.00 if that is the truth; doublecheck that your transactions add up to the correct balance. Add a balance adjustment in the meantime if you like to bring it into balance. Later when presumably the balance recalculates, you can remove that balance adjustment.

    As for redownloading these adjustments, that is plain weird. It hasn't happened to me. Lucky me.**

    The coaches will be here soon and they can report this to Simplifi.

    **Edit: My 10am update came and then it all happened to me, and deleting the offended faux transactions didn't work (as you all said it stayed doubled). However, I did Balance Adjustments to bring them back into balance while waiting for the fix or the force recalculation. The only account unaffected for me was my Cash account, which coincidentally was the only one without an opening balance. I've now added Opening Balance for all manual accounts.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • jp2025
    jp2025 Member
    edited January 22

    TiggerTrainer, why do you keep linking your other post? It makes it seem like there is a resolution there, which there is not. If you are suggesting that the "fix" for this is creating temporary balance adjustments for all manual accounts, that isn't an acceptable solution. Quicken needs to actually fix this.

  • Andor
    Andor Member
    edited January 22

    Same issue here - all my manual accounts have incorrect "Opening Balance" transactions that were added between 1/20/26 and 1/21/26.

  • KDC1996
    KDC1996 Member ✭✭✭
    edited January 22

    All,

    As a test, I took the following steps:

    1. I removed the new "Opening Balance" transactions (Dated 1/22/26 in my photos)
    2. I adjusted the first transactions in each account (Zillow & cash) from "Balance Adjustment" to "Opening Balance" (Since it looks like this was also changed, they used to be "Opening Balance" at the original account balance, which was not zero)

    The results are that the new account balances are now DOUBLE the actual, but had been TRIPLE the actual.

    Let's use my cash as an example:

    • Actual balance: $175
    • Balance shown on initial 1/22/26 login (Before adjustments): $525
      • $525 ÷ 3 = $175
    • Balance shown after the above steps (1 & 2): $350
      • $350 ÷ 2 = $175

    I exported all transactions from my "Cash" account and put it in excel to re-create the balances for each transaction. After all transactions from the "Opening Balance", the "End balance" shows $175.

    This confirms that all my transactions are correct and the account *should show $175, but it currently shows $350.

    image.png image.png

    So, something is still off (Possibly in the background). Maybe this is something Simplifi will fix soon.

  • truckmann
    truckmann Member ✭✭
    edited January 22

    Same thing for me. Not cool.

    Support said they are aware of this issue and are investigating what happened and a fix for it.

  • shandranancy
    shandranancy Member ✭✭
    edited January 22

    i'm having a similar problem. i have a manual account to track cash and i had a random opening balance added for the amount that was my total balance previously. i deleted the transaction not paying attention to my total and i'm still over the same amount because it must've added it twice in some way.

    i don't have screenshots but imagine i had $100 in my cash account when i checked this morning there was an opening balance transaction for $100, which i deleted, but my total says $200. selecting all transaction in this account equals to the $100 i'm supposed to have it so it doesn't seem like there is another erroneous transaction in there.

  • tm5681142
    tm5681142 Member
    edited January 22

    I'm having the same issue. ALL of my manual accounts have an "Opening Balance" entry, that I did not create, with a random dollar amount that posted on 1/21/26. Deleting the transaction does not affect the balance, so all of my account balances are wrong.

    This doesn't leave a whole lot of faith when your financial management program adds entries on its own, and then can't add or subtract them properly. REALLY???

  • NavyGolf
    NavyGolf Member

    Coach Natalie,

    Something happened yesterday and all Manual Assets got a brand new "Opening Balance" entry on 1/21/26. Looks like it TRIPLED the value of each of these Manual Assets. I went to simply delete this erroneos "Opening Balance" transaction, but this did nothing to the tripled value.

    HELP!!!!!!

  • Coach Janean
    Coach Janean Administrator admin
    edited January 22

    Hi All, I am sorry that you are experiencing issues with your opening balances being duplicated. We are aware of the issue and are working on a fix. Please bookmark this alert for updates.

    Thank you for your patience as we work on resolving this.

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    Linking it and having it mark as answered was not my intention. I was simply trying to connect all of the similar issues. Quicken will be working hard to get this addressed I am sure. There is currently NO FIX for this.

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • Coach Janean
    Coach Janean Administrator admin
    Answer ✓

    Hi All, I am sorry that you are experiencing issues with your opening balances being duplicated. We are aware of the issue and are working on a fix. Please bookmark this alert for updates. 

    Thank you for your patience as we work on resolving this.

  • jhsjh342613
    jhsjh342613 Member
    edited January 22

    Same here. (Just noting so I get emails on this discussion). Although, when I deleted the new 'Opening Balance' entry, it did drop the value to merely double the proper value, instead of being tripled… but I guess I did get a nice boost in my supposed Net Worth today 😀

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • Coach Janean
    Coach Janean Administrator admin
    edited January 22

    Hi @NavyGolf and @jhsjh342613, I am sorry that this is happening. This issue has been reported and our teams are working on a resolution. Please check out this alert and bookmark it for updates. Thanks!

  • Yuan
    Yuan Member
    edited January 22

    Same issue here. All my manual accounts have new record of "opening balance" created with a date of Jan 20. Apparently not by me. This should be a wide spread bug, please fix!

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    @Coach Janean Thanks for the update!

    For what it's worth, I deleted the bad transactions and added Balance Adjustments to balance these accounts:

    Vehicle 1, Vehicle 2, Possessions and House. For some reason, it has not happened to my cash account maybe because I already had an opening balance in that account. Who knows?

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • Coach Janean
    Coach Janean Administrator admin
    edited January 22

    Hi All, I am sorry for the inconvenience caused. This issue has been reported and our teams are currently working on a resolution. Please bookmark this alert to stay up to date on this issue. Thank you.

  • ssparrish
    ssparrish Member ✭✭
    edited January 22

    All of my manual accounts today show triple the balance. Adding manual transactions should be the easiest thing to do in all of simplifi, but they manage to screw this up how?

  • Oogway
    Oogway Member ✭✭

    Besides ruining the graph I have under Reports → Net Worth, since all that history got wiped out, no other impact for now.

  • Oogway
    Oogway Member ✭✭

    Besides ruining the graph I have under Reports → Net Worth, since all that history got lost, no other impact so far.

  • TiggerTrainer
    TiggerTrainer Member ✭✭✭✭
    edited January 22

    TiggerTrainer

    Quicken Simplifi user since January 2025

    Quicken Classic (Premier) user since 2004 - 2025 (21 years)

  • Sometime in the last 24 hours, all of my savings goals had funds automatically contributed to them, well over the monthly targets.

    goals-bug.png

    This definitely wasn't done by me.

    How can I fix this?

  • I was reconciling my two manual accounts and discovered phantom deposits in each account dated January 21, 2026 and categorized as 'opening balances' - despite these accounts having existed in Simplifi for years. I verified these are not transfers between my accounts. After deleting these erroneous transactions, the balances still don't match my actual bank balances. One account shows over $10,000 more than it should, indicating additional calculation errors beyond just the phantom deposits.