Transactions Stopped Downloading - Wells Fargo and Discover (edited)
I haven't been able to see any transactions having been downloaded in 6 days. No Transactions at all. Anyone know what might have happened. I can run a Report but there aren't any Transactions from the last date of a download.
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@Thomas56, thanks for posting to the Community with this issue!
To clarify, are transactions not downloading from a specific bank? Or are you not seeing new transactions for any of your banks/accounts? Are the transactions still pending on the bank's website(s)? And what are the names of the impacted banks?
Let us know!
-Coach Natalie
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No transactions have downloaded since Feb 10. Most of my transactions are from Wells Fargo for checking and Discover credit card. All transactions have cleared the banks.
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@Thomas56, thanks for the reply!
I would recommend following these steps to make the accounts manual and re-link them for each bank experiencing the issue, as well as gain a new access token for any OAuth banks, such as Wells Fargo and Discover:
- Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
- Navigate back to Quicken Simplifi and make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the issue persists after doing so, you'll want to create a separate post for each bank/issue so the proper troubleshooting can ensue and the issues don't become jumbled in a single thread. Our FAQ here goes over how to post to the Community:
Fingers crossed the steps work for you!
-Coach Natalie
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Thank you for working with me on this. I have to add that two transactions have shown up from Wells Fargo. One a deposit and another a debit card transaction and those are the only two transactions at WF since this issue started. And nothing has shown up from Discover. Should I still follow those steps you outlined for Discover?
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@Thomas56, that's great to hear that Wells Fargo is working for you now!
Yes, you will want to follow the same steps with Discover. Discover is currently undergoing a migration, so it's especially important to establish a new connection with them.
Let us know how things go!
-Coach Natalie
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