SEI Client Connect FDP-101 (edited)

davidcwalls
davidcwalls Member ✭
edited April 14 in Adding and Updating Accounts

For the past month I've been getting FDP-101 when attempting to sync my SEI account. Last successful sync was 36 days ago. I had MFA properly configured and working for some months. Since you seem to have so much trouble with the SEI connection, I have not tried any troubleshooting on my end other than retrying periodically. I do get the prompt for MFA, I get the MFA code via text message, and I enter it, then wait for a while until I get the error.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @davidcwalls, thanks for posting to the Community with this issue!

    When checking your connection attempts from our end, I was able to confirm the FDP-101 error with SEI Client Connect. And it looks like it started as far back as April 6th — is that right?

    Since it appears the error is occurring on an existing connection in Quicken Simplifi, I would first recommend following these steps to establish a completely fresh connection with the bank to see if doing so clears things up for you:

    1. Make all of the accounts with this bank manual by following the steps here. 
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go!

    -Coach Natalie

  • davidcwalls
    davidcwalls Member ✭

    It won’t connect. It asks for and accepts the MFA code, then eventually returns FDP-101

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @davidcwalls, thanks for giving those steps a try and posting back!

    I have escalated this issue to our service provider and will post back here with updates.

    EWC-12358760

    -Coach Natalie

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