Simplifi keeps saying can’t connect to Citibank

SiChi99
SiChi99 Member ✭
edited May 4 in Adding and Updating Accounts

despite authenticating successfully many times Simplifi keeps reporting a connection issue and asking to reconnect.

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  • Coach Janean
    Coach Janean Administrator admin

    Hi @SiChi99, I am sorry for the trouble you are having connecting your Citibank account in Simplifi. Can you please share a couple more details?

    • What exact error message are you seeing? Is it a generic "can't connect" or does it include a specific error code? If you can provide a screen shot, that would be helpful.
    • Additionally, instead of just tapping "Reconnect," have you tried fully removing your Citibank account from Simplifi and adding it back as a brand new account?

    Please let me know so I can further assist you. Thanks!

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