FDP-101 with Unitus Community Credit Union (edited)

trlambert1
trlambert1 Member ✭
edited May 11 in Adding and Updating Accounts

I am using Quicken Simplifi. Starting early last week, I have been unable to connect to Unitus CCU to update my accounts. I tried to reset the connection, and have been unable to sign in to make the connection. When I try, I get a FDP-101 Care Code.

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @trlambert1,

    Thank you for letting us know you're encountering this issue. Since you're unable to reconnect the accounts, and I can see the issue has been ongoing for more than 48 hours, please send logs to help our teams investigate. To send logs, please follow these steps:

    1. Log in to the Quicken Simplifi Web App.
    2. Select the Profile icon in the upper-right corner of the screen.
    3. With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.
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    Please let us know once the logs are sent!

    -Coach Kristina

  • Coach Jon
    Coach Jon Moderator admin

    Hello @trlambert1,

    Thanks for reaching out! I would also have you try the following steps to verify if they help resolve this issue for you:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

  • trlambert1
    trlambert1 Member ✭
    https://community.simplifimoney.com/discussion/comment/69740#Comment_69740

    I just tried this, to no effect. Still getting the FDP-101 error when trying to connect to Unitus.

  • trlambert1
    trlambert1 Member ✭
    https://community.simplifimoney.com/discussion/comment/69694#Comment_69694

    Logs were sent in.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @trlambert1,

    Thanks for verifying! Please also provide the following information so we can look into investigating this issue further:

    • A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
    • A screenshot showing the error code in Quicken Simplifi from your end.

    Be sure to let us know once this information has been provided. Feel free to DM me this information if you prefer!

    -Coach Jon

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