Thrift Savings Plan FDP-102 error (edited)
Haven't been able to connect to my Thrift Savings Plan account for something like 9 days. Tried disconnecting and now it won't reconnect at all. Very frustrating. Need someone to address ASAP.
Additionally, the AI assistant is not helpful. Just say you can't speak to anyone after 5pm PST and be done with it.
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I'm also having this issue. I can no longer refresh my Thrift Savings Plan account. My last successful connection was 4 days ago. Each day since I've tried to refresh, am prompted for the MFA code, enter it, but then Simplifi fails to finish connecting, offering a, "Care code: FDP-102" error message. I also tried to reset my connection, but it failed with the same FDP-102 error, so now the account is disconnected. Very frustrating that this hasn't been documented as a known issue yet.
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@Sarah S. & @K37JJ43BR, thanks for reaching out with this issue!
We had a longstanding Alert up for the FDP-102 error, but the corresponding ticket was just closed yesterday, stating that this is a long-term issue on the bank's end, so the Alert was just closed:
It looks like our engineering team is requesting a HAR file session instead. First, however, I'd recommend following these steps to establish a completely fresh connection with the bank, if you have not already done so:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If doing so does not resolve the FDP-102 error, please let us know if you'd like to participate in the session, and I will let you know what we need to request it.
We look forward to hearing back from you both!
-Coach Natalie
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