Alert or notification system for known issues (edited)

Shorjeff
Shorjeff Member
edited June 3 in Feature Requests

Hello,

It would be helpful if the Quicken team would notify users of known bugs via email or message.

I say this cause I spent hours thinking I did something wrong regarding the duplicate transaction issue. Im a new customer and thought I caused it. I finally contacted customer service for help and was told about the known bug.

Just some advice.

Thanks.

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Shorjeff, thank you for posting! I'm sorry you experienced that.

    I think a notification system for known issues is a great idea! I know we have some in place, such as banners or notices for banks experiencing outages, and our product team sometimes enables pop-ups for other issues. But seeing something more consistent would be very helpful!

    With that, I have turned this into an Idea post so other users can vote for it and our product team can review it. For more details on how Idea posts work here in the Community, please see our FAQ:

    https://community.simplifimoney.com/discussion/998/creating-and-voting-for-ideas-in-the-community

    I hope this helps!

    -Coach Natalie

  • EL1234
    EL1234 Member ✭✭✭✭

    I agree with this! Especially with bigger issues affecting our data, it would be helpful to know about them in advance instead of spending time worrying what's wrong and trying to figure out if you messed something up.

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    The obvious place to add this is in the Notifications Settings.

    Also under help, there is a link to the community. Perhaps language could be added to check for known issues there.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    Dollars & $ense (DOS) and MS Money (Windows) 1987-2009

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