FNBO Direct Won't Update - Care Code: FDP-193

Ann2020
Ann2020 Member ✭
edited 4:46PM in Adding and Updating Accounts

I'm wondering why my FNBO Direct account won't update? I'm getting care code FDP-193. I tried to delete/remove the account and re-add it and still kept receiving this code. Any suggestions?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Ann2020, thanks for reaching out to the Community with this issue!

    When checking your connection attempts from our end, I see an FDP-193 error with FNBO Direct. However, I also see successful connections with First National Bank of Omaha. Do these two bank options you're using have different accounts under them? Or were you able to connect your FNBO Direct accounts to the First National Bank of Omaha bank option in Quicken Simplifi? We just want to ensure we understand your setup so we know how to proceed.

    We look forward to your reply!

    -Coach Natalie

  • Ann2020
    Ann2020 Member ✭

    Thanks for responding! Yes, although both are part of First National Bank of Omaha (FNBO), the FNBO Direct is their virtual bank offering and the accounts from both FNBO and FNBO DIrect are separate with different account numbers. In the past, FNBO DIrect has updated in Simplifi but I noticed lately it hasn't. I don't have a ton of activity with this account so I hadn't noticed it until now when I was looking for an offsetting entry in FNBO Direct on Simplifi.

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