FNBO Direct Won't Update - Care Code: FDP-193

Ann2020
Ann2020 Member ✭
edited 4:46PM in Adding and Updating Accounts

I'm wondering why my FNBO Direct account won't update? I'm getting care code FDP-193. I tried to delete/remove the account and re-add it and still kept receiving this code. Any suggestions?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Ann2020, thanks for reaching out to the Community with this issue!

    When checking your connection attempts from our end, I see an FDP-193 error with FNBO Direct. However, I also see successful connections with First National Bank of Omaha. Do these two bank options you're using have different accounts under them? Or were you able to connect your FNBO Direct accounts to the First National Bank of Omaha bank option in Quicken Simplifi? We just want to ensure we understand your setup so we know how to proceed.

    We look forward to your reply!

    -Coach Natalie

  • Ann2020
    Ann2020 Member ✭

    Thanks for responding! Yes, although both are part of First National Bank of Omaha (FNBO), the FNBO Direct is their virtual bank offering and the accounts from both FNBO and FNBO DIrect are separate with different account numbers. In the past, FNBO DIrect has updated in Simplifi but I noticed lately it hasn't. I don't have a ton of activity with this account so I hadn't noticed it until now when I was looking for an offsetting entry in FNBO Direct on Simplifi.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Ann2020, thank you for clarifying!

    Since the FNBO Direct option has worked for this specific account in the past, I think we are safe to continue using it, though we may ask you to try the regular First National Bank of Omaha options at some point as well, just to see if they allow you to connect and update your account, as you can link multiple credentials sets to a single bank instance in Quicken Simplifi.

    First, though, let's have you try establishing a completely fresh connection with FNBO Direct for that specific account(s), to see if doing so clears things up for you, and, if not, so we can confirm the error:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go!

    -Coach Natalie

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