Account to Account Transfers (A2A): Share your feedback here!

Coach Natalie

We are excited to announce a new feature called A2A! With A2A, you can transfer funds between your connected bank accounts right from within Quicken Simplifi. This feature has been rolled out to 10% of Early Access users and is currently only on the Web App. If you are one of the lucky users, let us know what you think by commenting below!

Note: A2A transfer times have been reduced to only 2-3 days!

UrsulaA

I saw the pop up alerting me that this feature is coming soon for me. I can test it when I have it.

DannyB

No pop-up notification for me 😏

Well, never mind… I opened QSimpliifi in Chrome to check something with date picker in reports only to see this pop-up!

I'm going to try it out to see how it works… I'll be back.

MtnCreed

After multiple attempts with the correct information, I could not verify my identity and can no longer try again. I'm excited for this to work though! When there's an update, please re-enable the pop-up for users who have already tried it and failed so that we know to try again.

DannyB

I'm wondering, when this becomes available in my QS account, if I will need to make some changes to what data and info is downloaded to QS for this feature to work. If given the option, I did not select to have routing and account numbers made available to QS when I first set up my bank connections. I made this choice since that data is ONLY necessary if the app has the ability to initiate bank transactions like transfers which QS has not included in its features up until now.

@MtnCreed I wonder it that is the problem you were having with the feature?

Coach Natalie

@MtnCreed, I'm in the same boat and I have no idea why my identity couldn't be verified. 😞 I asked to have it reset and was told since it is identity verification/fraud-related, there's no current reversal mechanism. I hope this changes down the road!

-Coach Natalie

EGG

Tested with Alliant Credit Union. Got through to entering account and routing info and Simplifi doesn't appear to have the correct account numbers. Alliant deliberately makes the full account numbers difficult to easily identify, so I can't say I'm surprised. However, we'll clearly need a method for working around this limitation.

Coach Natalie

@EGG, I believe there will be instances where the last 4 digits of the account number obtained via online banking aggregation is different then your actual account number, or the bank uses a different account number for ACH transfers. When these 2 numbers don't match, you won't be able to enable the account. Our product team is aware of this limitation and they're working on a solution. 🙂

-Coach Natalie

t8iujh

I submitted a transfer last Tuesday (10/8) and it is now 6 days later (10/14) and the money has not arrived in the receiving account. The money has essentially been gone for a week now. When can I expect the money to arrive? The documentation and support around this feature is terrible! There's no semblance of scheduling, and seeing money taken from one account and not show up in the other over several business days has completely soured this feature for me.

Coach Natalie

@t8iujh, thanks for posting!

What does the "expected" date show as in Quicken Simplifi? You should be able to see this under Settings > Transfer Activity. I believe we need to allow 5 business days for the transfer to complete, so let us know if the receiving account still doesn't have the funds by the end of the day tomorrow.

I look forward to hearing back from you!

-Coach Natalie

t8iujh

Ah, I was unaware of this page, if only the coach I spoke to for an hour last week knew about this. It shows 10/17. 7 business days for a simple cash transfer in 2024, guess I know never to use this feature again. Also, why isn't the date reflected anywhere on the cashflow graph? I shouldn't have to go digging around to figure out where my money is

t8iujh

Ok, now that I've successfully completed a transfer which took eight calendar days to complete including 6 days with the funds "missing" from my accounts (meaning not accruing interest, not visible in Simplifi balances, not accounted for in cashflow graphs, etc), I thought I'd provide some retrospective feedback here.

This is an awful feature as it's currently implemented, and the lack of documentation and training of your support staff for a feature involving actual customer money being moved left me a nervous wreck about what was happening with my money after it was taken from the first account not to be seen for days. There is absolutely no insight into timing beyond an estimated completion date you don't get until after you submit the transfer that's hidden behind 2 layers of menuing (which I didn't find out about until this thread), and no ability to schedule the money being moved on specific days. The money is not reflected in accounts' cashflow graphs on the receiving side of the transaction, so once it's taken from the sending account it isn't reflected anywhere in your balances or graphs and appears to have just disappeared. And as I found out this morning to boot, Simplifi does not even recognize the deposit to the receiving account as the other side of the transfer, and marked it as "Personal Income" because it "can't find a matching transaction" on the sending side, which is such a nice way to end this terrible process that I couldn't wait to be over. In fact, now that I'm looking, the outgoing transaction appears to have disappeared from the sending account now that it's complete.

I think it's worth mentioning that when I submit ACH transfers or cash-out through social payment apps such as paypal, venmo, cashapp, zelle, etc. there is always, at the least, a pending transaction within 48 hours. Eight calendar days to complete a transfer in 2024 is shameful!

Obviously I'm upset because we're talking about real money being moved here, not just spreadsheet data being incorrect. I want to believe that all of the issues I had are oversights on your part, but I should not be put into a situation where as a paying customer of your software I'm beta testing features that actually involve my money being moved around like this. As a Software Engineer myself, I would never want to read the kind of feedback I'm leaving, so I hope you're able to take this constructively and turn it into something significantly better than what I experienced.

RiversideKid

I seriously doubt that I would sign up to allow Simplifi by Quicken the ability to transact on my accounts until my Simplifi account requires some type of 2fa or mfa security. At present, a hacked password will have view access only and that is bad enough.

msdrigg

Hi so I am trying to setup a funds transfer from my bank account (Safe FCU) via the Simplifi transfer feature. This account is listed as if it has account number "0000" in Simplifi but when I look at my bank's instructions for how to setup transfers to/from this account the account number it says to enter does not end in 0000. It provides a totally different number. Now when I enter this number into Simplifi it gives me an error saying The last 4 digits don't match expected. How can I rectify this?

Coach Natalie

@msdrigg, thanks for posting to the Community!

I went ahead and merged your post with this feedback post for Account to Account Transfers. Please see my comment above for the answer to what you're experiencing:

https://community.simplifimoney.com/discussion/comment/42074#Comment_42074

I hope this helps!

-Coach Natalie

UrsulaA

https://community.simplifimoney.com/discussion/comment/42203#Comment_42203

Your feedback is concerning and given what you wrote, I may abstain from using the feature. Thanks for the warning.

Also, did your issue get resolved?

Bgz

I would never use this feature. Too risky..!

I will never trust a third party to do transactions on my behalf from my checking account. High risk vs zero reward..!

DannyB

https://community.simplifimoney.com/discussion/10400/account-to-account-transfers-a2a-share-your-feedback-here

Is this feature still being rolled out? I'm not one that would use it preferring rather to make any transfers directly at my bank websites. Still, based on the feedback here I'm wondering if this feature is on hold or is still being added to more early access user accounts.

Coach Natalie

Hey everyone, our product team has been hard at work on the transfer times, and they've gotten it down to 2-3 days. This will also be reflected on the review screen prior to submitting the transfer so users can choose whether to cancel or proceed knowing the ETA.

Early Access rollout is expected to resume tomorrow to a total of 25%!

-Coach Natalie

RobWilk

Anyone know if this is coming for Chase accounts? Or is it already there and I cannot find it? I'm curious if these would be like instant transfer or delayed (as some have indicated from what i read). IF not instant, I might be better off using the Chase app.

Coach Natalie

@RobWilk, do you see "Transfer Activity" under Settings? If not, you have not been enabled for A2A yet.

Let us know!

-Coach Natalie

RobWilk

@Coach Natalie No I don't see that, however I did (weeks ago?) receive the notice that it would be available.

DannyB

This feature is now live in my account.

Not sure how much I'll use this feature but for evaluation's sake I'll go ahead and set up an A2A transfer to see how it works.

DannyB

I started an A2A transfer to test this feature and got sidetracked before completing the process. Latter I came back to finish or more accurately start over to set up an A2A transfer and I get this far and can seemingly go no further:

The "Continue" button remains inactive. Any ideas?

Coach Natalie

@DannyB, I'm wondering if it may be due to not completing the process the first time. Sadly, I haven't been able to set up A2A, and there is no option for me to start fresh, so I'm limited on testing things from my end. Have you tried emptying all of the fields and closing out of the window so you can start completely over?

Let us know!

-Coach Natalie

DannyB

@Coach Natalie I assumed the same thing, that by not completing the first attempt some setting somewhere was triggered either as a safety feature to thwart bad actors or as a "bug" in the process. I've tried clearing the fields and reentering the info both with and without using auto fill. I've closed out all aspects of the A2A feature and tried several times… hmmmm… just a minute… let me try something…

Well, guess what. I just now thought about trying the set up process in InPrivate (Incognito) mode and wouldn't you know it, I was able to move past the initial set up screen…

… I have now completed the setup process and am waiting for "verification deposits" which I'm assuming will be a few cents to each account that I will need to report somehow to QS once they are deposited… Yep, just got the emails about the verification process. Looks like another day or two before I'll be able to try out an actual transfer between account…to be continued.

I'm trying to imagine when I would use this feature, but I'm happy to test it out and let you all know how it goes for me.

Additional Information: I logged into QS via a regular session of my web browser and the two accounts I have set up for A2A show that they are awaiting the confirmation deposits.

tonyroman

Hi. I was able to successfully setup Ally, Wells Fargo, and Vio banks. It won't let me setup Capital One bank.

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Coach Natalie

@tonyroman, thanks for letting us know!

While I await a response from our product team on whether we can do anything about this type of issue at this time, I'm curious what type of Capital One account you're trying to enable for A2A. It is my understanding that A2A can only be enabled for checking and savings accounts. Also, did you receive the micro-deposits in the account, or did you see this message right away after trying to enable the account for transfers?

-Coach Natalie

DannyB

Update: I received an email notification that the account verification deposits had been made to my two bank accounts. I opened QS and navigated to the accounts list in Settings and indeed, the status had changed so that I could verify the accounts. I logged into my bank account to verify the amount of the deposits (I could have gathered the same information right in QS by checking the transactions for the two accounts). I worked through the verification process and both accounts are now transfer enabled. I have setup a transfer from the checking account to the savings account and was notified that the transfer is expected to be competed on 11/15.

I'll let you all know how it goes.

SRC54

I have the feature now and went ahead and added my checking accounts (awaiting deposits), but I would like to turn off the reminder to set up in my Savings Account, but there isn't anyway to do it. I've tried clearing the cache, signing out, two browsers, etc. I even tried going to the iPhone app but this feature is not enabled there.

Coach Natalie

@SRC54, thanks for letting us know!

It looks like the banner to set up A2A in checking and savings accounts does not have the option to dismiss or close out of it. With that, it doesn't look like what you're seeing is a bug, but rather a request for a change. The feedback can definitely be left here, as our product team will review the feedback regarding A2A in this thread. However, you are also welcome to create an Idea post if you'd like to gain more traction from other users!

https://community.simplifimoney.com/discussion/998/creating-and-voting-for-ideas-in-the-community

Sorry for not having better news, but I hope this helps!

-Coach Natalie