Invoice payment dates are not reflecting the transaction date (edited)
I just spent a bunch of time trying to solve this with support, but I still think there is an issue.
The paid dates form some of my invoices are incorrect, and there does not appear to be a way to change them. Does anyone else have this issue?
I need for my records to acutely reflect all relevant invoices dates, included issue, due, and paid. But that does not seem to be possible.
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@cloudquick, thanks for posting your inquiry to the Community!
It doesn't appear that transaction dates can be edited after the transaction is linked to an Invoice. The only way I found I was able to change the date was to remove the payment from the Invoice, edit the date on the transaction, and then reapply the payment to the Invoice.
You should be able to do all of this from the transaction directly. To remove the payment, select "Edit Payment" from the three-dot menu, and then click "Remove Payment" at the bottom of the Edit Payment window:
Once the payment has been removed and the date has been edited, you can reapply the payment by selecting "Apply Payment" from the three-dot menu:
Let us know how this works for you!
-Coach Natalie
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Hi @Coach Natalie thanks so much for getting back to me on this. I must admit Im a little lost, and I'm wondering if we could to a session where you remote into my computer/account and walk me through it. Things are starting to get messy and I'm getting lost with all the transactions, and I think if we could arrange to do this together, step-by-step for one transaction I would be able to figure out it out for the rest.
If this is possible, please let me know how we might go about arranging for it.
Once again, thanks for your time!
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@cloudquick, thanks for the reply!
It sounds like you'd benefit from a screensharing session, which is something Chat or Phone Support can do with you. I would recommend reaching back out to them and asking them to look at your screen while you go over everything that's going on. They should be able to get you situated!
-Coach Natalie
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Hi @Coach Natalie thanks for getting back to me. I have actually already contacted support with this issue and had them do a screensharing session, and they were not able to solve the problem.
It looks like you may have been able to get to the bottom of it.
I will try and share what I am facing below and maybe we are able to figure it out here.
I have used one transaction as an example as that was easy to isolate. First off here are all the transactions related to this particular payment.
And this is what I am seeing for this Invoice on the invoice tab, showing a paid date of May 23, and a due date of Feb 06:
Finally, here is what I am seeing when I click on this particular invoice and view it:
The reality is that the invoice was issued on 01/06 and was due by 02/06. The invoice was paid on Jan 6, as seen in the first screenshot - monies coming into my Navy Fed account, from Zelle. But the transaction is being recorded as being paid on May 23, which is just the date I entered the payment into Quicken.
This is also showing correctly in the reports tab, so for example this payment is showing as a profit in May in the 'Profit & Loss' report, when in fact the payment was made in January, as per the Zelle transaction.
Based on your investigation, which of the 3 transactions do you think I need to change?
Please let me know if I can provide more information?
Thanks!
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@cloudquick, thanks for the reply!
If there is a transaction that is linked to an Invoice that you need to change the date on, you will have to first remove the transaction from the Invoice to do so. The steps to accomplish this are outlined in my comment above:
So, if the May 23rd transaction has an incorrect date, you will need to follow those steps to remove the payment, edit the date of the transaction so it's correct, and then re-link the transaction to the Invoice. To avoid this in the future, I would recommend changing the date to the correct date before linking the transaction to an Invoice. If you are manually entering transactions, you can select the correct date at the time of entry; if the transaction is downloaded, it can be manually edited to change the date. Let us know if you need the steps for editing the date of a transaction!
Otherwise, if you'd like to see the ability to edit transaction dates after they've been linked to an Invoice, you can request this change by submitting an Idea post. Idea posts allow other users to vote for your suggestion, as well as lets our product team gauge user interest.
I hope this helps!
-Coach Natalie
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Hi @Coach Natalie thanks for the follow up.
I went ahead and removed the payment as per your original instructions and then set about re-applying the payment. Unfortunately there continues to be an issue.
You will see here that when I go to apply the payment the Payment Date of the transaction is correct and based off the date of the transaction in Quicken pulled directly from my bank account. In this example the payment date is 01/06:
Once I save this, it creates a new transaction but with today's date:
And when I go to edit the original transaction, the payment date has also been changed to today's date:
And so, the payments in reports are also still showing incorrectly. So this payment which is actually from January, is showing as part of my May income in the reports tab.
You will see here that all the income is being recorded in May, and nothing in January (when this $90 payment was actually made). The amount here of $1,890.00 is from payments made in January, February, March, April and May, not just May (when the payments were recorded):
I really need for the payment date to reflect the date that the payment was actually made, not the date the payment was recorded in Quicken. Otherwise for all my records to be accurate I would need to record the payment on the same day that it is paid, which is not realistic, or something I will be able to guarantee to do every time a payment is made.
Please let me know if you think I am doing something incorrectly, or how I might otherwise rectify this situation?Unfortunately the product is useless to me unless I can make sure it is recording accurate payment dates tied to the correct invoices.
Many thanks for your time!
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@cloudquick, thanks for the reply!
I think I see what's going on here — the transaction with the 5/27 date is not the actual transaction; it is the Payment transaction that gets created in the Client Invoices account. From my testing, it seems that the Client Invoices account records the date that the payment was applied in Quicken Simplifi, not the date of the transaction. I definitely also see the payment in the P&L Report for the current month, not the month that the transaction occurred in.
I have reached out to our product team to inquire about the design here, and ask if there is a way to have business income reflect the transaction date as opposed to the date the payment was applied, and I will let you know when I hear back. The solution for now may be to more promptly apply transactions to invoices so the dates match. But hopefully I can learn about a better solution for you!
-Coach Natalie
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Hello again @Coach Natalie
Thanks for this information. I think I understand what you are saying.
Obviously I can try and be prompt with marrying payment transactions to their respective invoices, but it's really not ideal that we cannot adjust the payment date on the transaction, or that it is reflecting incorrectly in the P&L section (and possibly others, I'm not entirely sure). The reason I have these historic invoices is because I was using a different system until recently and am just now starting to use QS. I wanted to get all the invoices from 2025 into the system, so that things could be clear and accurate for this year.
What worries me is that I won't have accurate records going forward, and the date the payment transaction is recorded in QS seems to take precedent over the actual date of the payment transaction. So, for another example If I go back into that invoice now, I get this explicit text saying the payment date was 27 May, and not the date that the payment transaction occurred.
This just isn't accurate. The invoice was paid in full on the transaction date of the actual payment, long before the date it was recorded as paid in QS. So, I'm left with a situation that unless I record the payment transaction in QS on the exact day the payment transaction takes place, QS is going to be telling me an incorrect payment date for that invoice. I'm somewhat surprised that I'm the only person who is having this issue.
I appreciate your continuing to follow up on this, and any light you can shed on this from the product team would be very welcome.
At this stage I may need to abandon QS all together in favor of another product, as I am still within my 30 purchase window and could request a refund. So I would actually like to know if there is some definitive answer before committing to a product for at least a year which is not going to be accurate. I hope you can appreciate my position.
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Apologies @Coach Natalie, one more example which I think is also an issue. If I go into the invoices page, and look at the paid invoices, it has the paid dates incorrect there too. I can't really understand why it would be this way. This is all completely inaccurate:
These are all dates the payment was recoded in QS, not the date the invoice was actually paid.
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@cloudquick, I definitely understand the challenge here, and I agree that some flexibility should be added to payment dates for cases just like yours. I shall let you know what I find out!
-Coach Natalie
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Hi @Coach Natalie sorry me for the 3rd time today… I think I'm on the verge of needing to abandon the product completely. I don't know how I am supposed to view the date when an invoice has actually been paid. Perhaps you can shed some light as an interim measure?
Here you will see the same screenshot as above, but with the "due" date also showing. It looks as if all these clients paid their invoices late, which wasn't the case.
Do you know where I might go in the current system to see this information accurately ?
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@cloudquick, I did confirm that payment dates are set to the date the payment is applied within the program. I shared your use case, and they will be staffing whether or not they should make a change to the current design. I should know more within the next couple of days!
-Coach Natalie
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Great, good to have a timeline. Thanks again, and I look forward to hearing more!
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@cloudquick, I am back with an update and some good news!
The issue presented here has been classified as a bug. I went ahead and filed a ticket, and will post back here with updates! It may take a few weeks or even longer for a fix, but hang tight, and this will all be sorted out for you very soon.
Let me know if you have any additional questions or concerns!
SIMPL-27290 // QCS-21299
-Coach Natalie
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Thanks @Coach Natalie !
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Just checking back in @Coach Natalie to see if there has been an update on addressing this bug? Thanks!
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@cloudquick, there is no update to share as of yet. As soon as anything comes through, we will be sure to post back here and let you know.
Thank you for your continued patience!
-Coach Natalie
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Thanks @Coach Natalie !
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