HealthEquity Savings Account Showing Zero Balance (edited)

FBOL

Recently my HealthEquity Savings Account is incorrectly showing a zero balance. This is a different problem than I sometimes have with the connection being broken. I reset the connection several times and refreshed it too, but it still shows a zero balance. I use several account aggregators and I'm only having this problem with Quicken Simplifi.

SRC54

Bummer. I assume the banking site shows the correct total. You can add a Balance Adjustment to fix it temporarily. Have you checked on the phone app to see if it is wrong there as well as the web app? It probably is the same.

I would also try taking the account manual, then go your banking site to remove access to Quicken Simplifi (it often just says Quicken). Next I would go to Add a new account and re-enter my credentials. When it finds your HealthEquity Savings Account, I would then link it back to the now manual account (so you don't end up with second account in Simplifi.

Good luck.