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AMEX HYSA ZERO balance yet again ...

quickdave

Hello…. once again….

— my AMEX HYSA is showing zero balance, now going on 5 days so I don't believe a problem with bandwidth or timeout or other infrastructure issues. Actual balance is 5 digits.
— AMEX credit card shows correct balance with same credentials

Please, please, please find a way to fix this problem. Even if there is a connection issue, I want Simplifi to show the last known good balance and annotate it accordingly.

I have listed several threads with AMEX HYSA problems below. One of them is mine from 1 to 2 months ago.

I really do not want to have to go through the recommended remove and reconnect account cycle every 2 months.

https://community.simplifimoney.com/discussion/12846/amex-high-yield-saving-account-balance-is-0

https://community.simplifimoney.com/discussion/14842/amex-hys-0-balance-edited

https://community.simplifimoney.com/discussion/comment/62234#Comment_62234

https://community.simplifimoney.com/discussion/comment/49749#Comment_49749

https://community.simplifimoney.com/discussion/10802/unable-to-connect-amex-hys-account

https://community.simplifimoney.com/discussion/comment/38610#Comment_38610

[Edited - Enabled Links]

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Comments

Coach Kristina

Hello @quickdave,

Thank you for letting us know you're seeing this issue again. To clarify, does making the account manual and reconnecting it correct the issue (at least for a few months)? About how often does this issue happen? Did you first see this issue in November of 2024? If not, when did the issue first start happening?

I look forward to your reply!

quickdave

Thanks. I opened the account in Nov 2024, had trouble in 2024, 2025, and now again. Between Dec 2024 and Nov 2025 I had no problems (I think).

IIRC, the manual reconnect cycle worked from Nov 2025 until now.

I have monthly automated transfers from my checking account. The January 2026 transaction appears in Simplifi on the source bank side but not on the Amex side.

Coach Jon

Hello @quickdave,

Thank you for your response! I understand your frustration. While we cannot determine in the Community if this issue is recurring, we would be happy to investigate the problem you're experiencing at this time with American Express. We will have to start with some basic troubleshooting, of course. Please follow the steps below to see if it helps resolve the current issue with the balance:

Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
Navigate back to Quicken Simplifi and make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

quickdave

@Coach Jon - I might do that, reluctantly; however, this morning the problem has reversed and now I see the correct balance. So you waved your magic wand and fixed it.

I might suggest the manual fix process be moved into source code so one could select 'Fix Dead Connection', re-enter credentials, and all those steps happen to try to revive the connection.

EDIT: OTOH, Simplifi suddenly added $1.2M to my assets (house + cars). Thanks !! :(

Coach Jon

Hello @quickdave,

Thank you for the update! I am glad the issue was resolved! Be sure to let us know if this happens again in the future. As for the assets issue, this may be due to a new known issue regarding manual accounts. You can follow the alert for updates here:

https://community.simplifimoney.com/discussion/15487/new-1-22-26-duplicated-balance-in-manual-accounts-for-quicken-simplifi