This discussion was created from comments split from:
Unable to connect to bofa, Citibank, chase credit cards for bill amount
I am amazed that my Quicken product can connect to Citibank with MFA just fine, every week for many years and yet Simplifi by Quicken cannot handle MFA at all and I must disable MFA before each connection in order to update.
Why doesn't Simplifi by Quicken use the same connection technology that Quicken has used successfully?
Quicken for Windows user since 1994 (After MYM for DOS)
Simplifi by Quicken since 2023
Thanks for the feedback, @RiversideKid!
We're hoping that switching to Citi's OAuth API in the next few months will resolve all of these connection issues for our users. You can follow along here for updates on the API connections, as well as check out our support article here. 😀
Thank you for the good news and the links, Coach Natalie. I have bookmarked these and will follow the bouncing ball. 😁
I just signed up for Simplifi and I can't use it because I can't get it to connect to Citibank. I don't have a 2-step login set with Citibank but I keep getting the message: The current multi-factor authentication method at Citibank is not supported. To connect to your account, you must change the multi-factor authentication method at Citibank.
Care Code: FDP-192
I think I may just delete my Simplified account and find another app that will work for me.
@amy.sparkman, it sounds like you're experiencing the known issue with 192 errors:
Until we migrate to Citi's API, which should hopefully resolve this issue, we do have a suggestion of disabling MFA with Citi directly before attempting to connect in Quicken Simplifi. This should allow you to get past the 192 error in the meantime. 🙂
I have the same problem. MFA is not enabled so I can't disable it.
BTW Simplifi was able to fetch list of Citi accounts so it actually makes it past login. It just fails to fetch transactions.
Also if you can't provide reasonable timeline to fix this I will need a refund of my annual subscription that I just paid.
If it makes anyone else feel better, I have one (technically, two) citi accounts, and they (both) work fine with Simplifi. One is a Citi Costco Anywhere Visa and the other is a Best Buy store card issued by Citi. I did have to leave 2-factor turned off, but I'm aware re-enabling it may be an option in coming months if they support it.
I kind of am more annoyed by 2-factor authentication, right now chase (not in simplifi) asks me to do 2-factor every single time i log in to their website. Same for PayPal. It used to be that you did it once and it set a cookie that your computer is authorized, but now I guess they decided that isn't secure.
I am a new user from Mint trying out Simplifi today and I also cannot add Citibank, despite that 2FA is turned off (was never turned on) on Citi side. The error codes alternate between 192 and 102. It seems that the suggested workaround of "disabling MFA with Citi directly before attempting to connect in Quicken Simplifi" no longer works for new users trying to add a Citi account.
This is unfortunate since I have most of my transactions on Citi.
Another Mint refugee here, and I find this baffling. Mint has been working for years with all kinds of MFA and accounts. So far Simplifi fails to connect to my credit union, and apparently I have to disable 2FA to connect to Citi—which is not something I'm willing to do. I don't know if I'm going to bother trying more accounts. These are already my two most critical.
What's going on with this website, I paid $40+ just to find out i can't connect my citi bank, mad customer here please fix
I am having the same problem. No MFA set up, but I still cannot connect to Citibank. Has there been any progress on this front?
I was able to eventually connect to Citi by simply waiting 24-48 hours after the initial failed attempts to add the account, but not sure if it was just lucky. Once connected the sync seems to work so far for ~2 weeks now.
I was having the same problem connecting my Citi credit card, even though I initially did not have MFA setup. It eventually started working. Here's what I did:
Not sure if this was just luck or something that I did. I may have tried other things during this time like clearing cookies and logging into Citi each time to verify the MFA was enabled or disabled.
It's honestly absurd that Simplifi would suggest removing MFA as a solution. Please fix this.
Another Mint refugee here. Cannot connect/sync my Citi checking account. 2FA is disabled. What do I need to do? Mint was free and worked well, for 40 bucks a year this is unacceptable.
Hey everyone, we are still seeing the following issues with Citi:
The Alerts have some suggestions that will hopefully help users connect successfully. However, we're hoping to see these issues resolved once the OAuth API connection rolls out for Citi; this thread can be followed for updates on the API connections:
We apologize for the issues and appreciate everyone's continued patience!
I am having the 2fa issue with Citi also. I am definitely NOT turning off 2FA for security purposes. When is the switch to the Citi API happening?
This is still an issue in 2024?
still an issue for me
Same issue for me. Just switched from Mint, and I can't believe a paid app doesn't have this functionality.
@Coach Natalie any update here ?
@ppasknyc As I replied to your other thread with thet same question, Citi OAUTH appears to be there for me. There was a lightning bolt next to citi, if i clicked it it said there was an improved connection (resetting the account is also an option, or readdding it), sign in was on the citi website, I believe 2-step worked too.
are you talking about the quicken simplifi product or the windows quicken software? I still don’t see the 0Auth? I’ll try to readd it but so far I get the same “multi factor not supported error”
@ppasknyc For me, for my costco anywhere visa by citi, it is there. However, I've heard they are rolling it out which may mean not everyone has it yet. Also, it apparently doesn't apply to all kinds of citibank accounts, only certain ones. For example, my citi best buy card does not (yet) support it.
I think it finally works! thanks
Is there a fix for this yet? I'm finally getting my account setup, as I come to this from Mint. I tried a host of items - enabling MFA, Disabling, etc, etc, Everytime I just get a blank screen with URL auth.citi.com both in the mobile app as well as in the desktop website.
I wouldn't be surprise if citi itself is having an outage. If the url is 'auth.citi.com' then what you're seeing is coming from the citi server (or in this case, isn't, but should be).
@ekas, please give it a try from a different browser as outlined in our Alert here:
Let us know how it goes!