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Fidelity NetBenefits Mutual Fund Names

ricklamb0810

I am syncing Fidelity NetBenefits with Simplifi. One of my 4 mutual funds is syncing perfectly. Unfortunately , 3 of the 4 successfully bring over the balances, but without their names/ticker symbols. I tried Fidelity online chat & they had no information at all! Has anyone found a fix or are we waiting for Fidelity to fix the problem?

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Coach Kristina

Hello @ricklamb0810,

To troubleshoot this issue, I recommend that you make the accounts manual and then reconnect them. To do that, please follow these steps:

For instructions on making the accounts manual, click here here.
Once you see the accounts in the 'Manual Accounts' section under Settings > Accounts, go back through the Add Account flow to reconnect to "Fidelity Inv & Retirement".
Carefully link the accounts found to your existing Quicken Simplifi accounts by following the steps here.

Please let me know how it goes!

ricklamb0810

I followed the directions closely. The account successfully re-sync’d, but the symbols & names on 3 of the mutual funds are still wrong (showing 069R, 0DFF & TFCE)
Unrelated, I only have one remaining issue. When I manually add vehicles asset values, they show up as negative values in the accounts list?

Maybe, both these will correct in 4 to 6 hours after the next sync?

Btw, obviously, I am new to Simplifi. But, I really like it!

ricklamb0810

Over night refresh did not fix either problem. 1. The mutual funds still have the wrong name&symbols, 2. My vehicle assets (cars without loans) still show negative values which messes up my Net Worth Report?!?

Coach Kristina

Thank you for the follow up,

What are the correct names/symbols for the mutual funds that are showing incorrectly? Is the information you listed in parenthesis the incorrect symbols that it is showing?

For the unrelated issue with vehicle assets reflecting as a negative value, I would recommend double checking to make sure they were added correctly, and seeing if you can edit the balance to reflect correctly. You can reference this article for information on how to do this on the Web app, or this article for information on doing it on the Mobile app.

Please let me know how it goes!

ricklamb0810

Here are the fund names with what Simplifi shows in parentheses: 1. Dodge & Cox Balanced (TFCE) or DODBX, 2. Vanguard Target 2030 (069R) or VTXHR, 3.. Vanguard Inst 500 Index(0DFF) or VFIAX. Interestingly, 1 of 4, Vanguard PrimeCap Admiral Shares or VPMCX, syncs correctly.

The vehicle issue is solved. A fellow REDDITer said “just put a plus sign in front of the values, otherwise the app assumes it is negative”. Sounded strange, but it fixed the issue

ricklamb0810

FYI, explanation from a REDDITer “It's pretty common for 3rd party apps to NOT have the ability to see 401(k) plan holding details, the holdings typically aren't common stock stickers. They're often plan specific funds and are only recognizable by a unique CUSIP number (that's data Simplifi would have to configure on their end).

Empower (Personal Capital) is the only service I've come across that allows you, the user, to manually define the CUSIP number. And even then, not all of the managers of those funds make it easy to find the CUSIP number.”

Coach Natalie

@ricklamb0810, thanks for posting back with additional details!

It's possible that the issue is due to the type of holdings, but we ultimately want to do everything we can to make the data match between Quicken Simplifi and the bank's website. With that, please provide the following information so we can take a look at escalating this for you:

The name of the account the holdings reside in, as it appears in Quicken Simplifi.
The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
The balance for the account as displayed on the bank's website.
A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
A screenshot of the holdings on the bank's website for a comparison.

Please also submit your logs by using the 'Send Feedback' option:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

We look forward to your reply!

-Coach Natalie

ricklamb0810

I have the screenshots for you. But, I do not have a PC or Mac. The browser send feedback option does not work from the iPad browser. So, if you can send me an email, I will replay with the screenshots

Coach Natalie

@ricklamb0810, we don't have an email to use for these types of things; if you'd prefer to keep the screenshots private, you can either DM them to me or I can email you a link to our Secure File Exchange and you can upload them there.

Alternatively, if you're looking for a private support experience in general, you'd want to contact our Support Team directly to report the issue: https://help.simplifimoney.com/en/articles/5077917-how-to-contact-support

For the feedback part, if you don't have access to a computer web browser/don't use the Quicken Simplifi Web App, we can just try submitting the ticket without the logs. 🙂

-Coach Natalie

ricklamb0810

I sent you the screenshots via DM

Coach Natalie

@ricklamb0810, thanks for the DM!

When reviewing the information you sent over, it looks like we still need some data from you:

The name of the account the holdings reside in, as it appears in Quicken Simplifi.
The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
The balance for the account as displayed on the bank's website.

It's also hard to compare the screenshot provided of the holdings on the bank's website. To clarify, what are the exact differences you're seeing in Quicken Simplifi versus the bank's website? Is there any way to show more details of the holdings from the bank's website so we can see how many shares are held, etc.?

-Coach Natalie

ricklamb0810

I DM’ed you more information

Coach Natalie

@ricklamb0810, thanks for providing some clarity on the issue!

We still need the name of the account the issue is occurring with, as it appears in Quicken Simplifi. This is the name of the Fidelity account, not your name/email that's on your Quicken Account.

-Coach Natalie

Coach Natalie

@ricklamb0810, we still need the name of the account the issue is occurring with. This is the name of the Fidelity bank account as it's listed in Quicken Simplifi; not your User ID or email address or anything along those lines. For example, my Robinhood account is called "Robinhood Investments" in Quicken Simplifi —

Screenshot 2024-01-02 at 12.34.02 PM.png

Thanks!

-Coach Natalie

Coach Natalie

@ricklamb0810, thanks!

It's possible that we won't be able to do anything about this if Fidelity is providing the info that way, but I did go ahead and get a ticket filed so we can find out for sure. I'll let you know when we hear back.

-Coach Natalie

CTP-8617

ricklamb0810

OK, thanks

Etchie

I had issues with my accounts when I renamed them after syching. Now I have several accounts that state CHECKING and in some screens, I cannot easily tell which account the CHECKING is for. Since I had issues at first, now I am hesitant to rename the accounts. Any helps would be appreciated.

Coach Natalie

@Etchie, thanks for posting!

Unless you're also experiencing an issue with your Fidelity Mutual Funds, you'll want to create a separate post to report your separate issue so it can be properly looked at. Please be sure to provide as much detail as possible so the Community can get a clear picture of what's going on.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

Thanks!

-Coach Natalie

Coach Natalie

Hey everyone!

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

Thank you all for your patience!

Coach Natalie

Hello everyone!

Thank you all for your patience!

Coach Natalie

This issue should now be fixed. Please let us know if this is not the case!

Coach Natalie

Hello everyone,

I just wanted to check back in to see if this issue is still occurring for anyone. Please let us know!

Coach Natalie

Hello again, everyone,

I wanted to check in one last time to see if anyone here is still seeing this issue. If we don't hear back by next Tuesday, the 5th, we will be closing out the escalation.

Thank you!