Unable to Connect Citizens Access

JoshCampbell

I am unable to get Citizens Access (https://www.citizensaccess.com/ to refresh. Has anyone found a solution for this?

Thanks!

Coach Natalie

@JoshCampbell, thanks for reaching out to the Community!

When viewing your connection attempts from our end, it looks like you've been receiving an FDP-105 error with Citizens Access for the last week or so. Does that align with what you're seeing on your end? If you haven't already done so, I'd suggest following these steps to establish a completely fresh connection with the bank:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how it goes!

-Coach Natalie

JoshCampbell

Hey Natalie,

I tried that but it still failed to connect (when trying to create a new one):
“We are unable to connect to Citizens Access at this time. Please try again later.
Care Code: FDP-105”

Coach Natalie

@JoshCampbell, thanks for giving those steps a try and posting back!

I went ahead and got the FDP-105 error escalated and will let you know when I hear back.

-Coach Natalie

EWC-11057985

Coach Natalie

@JoshCampbell, thanks for your patience as this was being worked on!

We heard back from our service provider and they stated that the issue should be resolved. Can you give it another try and let us know how it goes, please?

-Coach Natalie

JoshCampbell

Thanks. Now I am getting the FDP-103 error.

Coach Natalie

@JoshCampbell, thanks for giving it another try and posting back!

For the FDP-103 error, please thoroughly follow these steps:

1. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
2. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
3. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
4. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!

-Coach Natalie

Coach Natalie

@JoshCampbell, have you been able to take a further look at this, by chance?

Thanks!

-Coach Natalie

Am1978

im getting fdp-103 for other banks. It has to be a quicken issue.

Coach Natalie

@Am1978, thanks for letting us know!

I'd suggest following the troubleshooting steps outlined above for an FDP-103 error with each bank. If the issue persists after doing so, you'll want to create a separate post for each bank, as this thread is for Citizens Access specifically.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

I hope this gets you pointed in the right direction!

-Coach Natalie

JoshCampbell

I was able to get this working. Thanks!

Coach Natalie

@JoshCampbell, awesome!

-Coach Natalie