Empower balances not updating
Comments
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Same thing in Chrome, an Incognito tab, Edge and the Android App all at ~ 1:30 ct today.
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As @Coach Natalie previously suggested, I would recommend trying at different times to see if anything changes. I am hesitant to recommend resetting the account currently since you mentioned it is actually updating correctly. But if you wanted to you could definitely give it a shot.
Thanks,
Coach Jon
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Yes I'm sure it will be fine if I try to refresh my accounts at 3am when Empower has their window open. The point is, this is working as designed. There is not an error. So I should not be shown an error.
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I agree. If this is the new normal for Empower accounts, there is no error and no red exclamation mark should be shown. Plus, if an actual Empower issue occurs in the future, users won't know because they'll assume the red exclamation mark relates to not being able to download outside of Empower's approved hours.
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This has also been my experience. The balance is updating daily, but the account constantly has the red exclamation mark next to it. Clicking the exclamation point gives this pop-up:
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Doh' you're right. :)
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The updates don't seem to be consistent. My account shows "Updated Sep 25, 2024 • 10:59 PM CDT". The account balance seems to be right for the 25th. However, since today is 27th, for some reason no update was made yesterday. Additionally, there are no new transactions in the account since August 22. So transactions haven't been updated for over a month. Is that expected?
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@Maxim, this is what's to be expected for Empower:
Since we would normally have you disconnect and reconnect an account to receive the most up-to-date data, I wouldn't recommend doing so with Empower since you may have to be up very early in the morning to get reconnected. However, if you'd like to give this a try, you can follow these steps:
- Make all of your Empower accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Most users have reported success with connecting around 4 AM PST. Otherwise, you may consider just allowing the batch updates to occur, even if the data is occasionally delayed.
I hope this helps!
-Coach Natalie
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Thank you. I am fine with a day or two delay on the balance update. I am more concerned about a month+ delay on transactions. Is that to be expected as well? And if so, how often will transactions batch-update?
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@Maxim, thanks for the reply!
From the information that's been shared with us that I posted above, it says: "Batch downloading or any interactive refresh attempts between 12:00 AM and 5:00 AM PDT will return the transactions". That update was posted on August 29th, so if you haven't had any transactions download since August 22nd, you might want to re-link the accounts to see how that works for you. I know that may be difficult with the middle of the night window to reconnect the account, but it should resolve things for you.
- Make all of your Empower accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the transactions still don't download upon reconnecting the account, or if the transactions stop downloading again, please create a new post to outline the specific issue so we can take a closer look at that time.
We look forward to hearing back from you!
-Coach Natalie
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