Simplifi Calculates FUSB Balance Wrong Again Today

SRC54 · October 30

[removed] As requested, I am making a formal bug report. For the 3rd time in a week, I had to reset my fusb.com connection because Simplifi is counting phantom pending transactions. I am pretty sure that it is downloading the correct balance but Simplifi is counting cleared transactions and sometimes doubling pending transactions. I believe these phantom transactions somehow get stuck in Simplifi both in manual accounts and in connected accounts.

Today Simplifi was subtracting Pending Transactions of $1775.38 from my balance when I only had $1423.80 in pending transactions. After some calculation and with experience from past problems, I could see that it was still counting 2 transactions pending yesterday but cleared today for $83.79 and $50. I also had a manual pending transaction yesterday for $217.79 that today was merged with a downloaded pending transaction of $217.79. This merger was correct. The two transactions that cleared today were entered two days ago and merged yesterday with pending downloaded transactions. The total of these accounts for the discrepancy. The other $1100 transaction came in today also but there was no manual transaction for it to merge with.

For testing purposes, I unmerged the $83.79 transaction and deleted the manual one and kept the downloaded one. It didn't change anything. I went ahead reset the account, which of course fixed things, but I don't want to have to do that everyday. Also, once I reset the account, the manual account from which the $217.79 transfer was coming was then off by that amount. As is usual for a manual account, it reset itself a few hours later and is now correct. Somehow Simplifi is failing to delete the manual transactions from its internal data when downloading and merging them.

Here are a pic of Simplifi's calculation and another showing the only 3 pending transactions:

The $106.01 is from the grocery store yesterday (it takes two days for FUSB to clear Debit charges. So far today it is not being counted twice, but my bet is tomorrow, it will be a ghost transaction as well as a cleared one. We will see.

Coach Jon · October 30

Hello @SRC54,

Thanks for reaching out and providing this information. I am glad that resetting the connection worked to resolve the issue, but I can understand that you may not want to do that every time this occurs. To help clarify your situation, can you let us know if you mean that the pending transactions cleared on Quicken Simplifi's side or on the bank's side? If it is the latter, did the balance in Quicken Simplifi update before the transactions downloaded into Quicken Simplifi or after? When you perform a reset, do the transactions download/clear right then? If you wait 4-6 hours, do the transactions download/match/clear by themselves, without a reset?

Your accounts will automatically refresh when you sign into Quicken Simplifi, however, Quicken Simplifi will only connect with your bank for new transactional and balance data once every 4-6 hours. So we want to make sure that the bank is not updating the balance ahead of the transactions being downloaded into Quicken Simplifi.

As for your diagnosis of the issue, let's try not to make assumptions until we know what specifically is occuring here, as it may confuse other users experiencing the same issue.

Thank you, and let us know!

-Coach Jon

SRC54 · October 30

@Coach Jon i am not making assumptions. I merely stated the fact that Simplifi is miscalculating pending transactions and after investigating using my knowledge of math and my 40 years of financial software experience I can see what the problem is. Why Simplifi is making this error is the question.
I spend most of my time here trying to help confused people. 😀
All of this happens on Simplifi’s side. It is correct in Quicken Classic and the bank’s side. The downloaded balance is right. It’s when Simplifi subtracts remaining pending transactions that it gets confused. Simplifi is some how still counting cleared transactions as pending even though it cleared them correctly in the register following the download. It appears to have something to do with manually entered transactions but I am not yet sure of that. Thanks!

Coach Jon · October 30

Hello @SRC54,

Thanks for the reply. I understand that you may have an idea of what the issue may be, but we need to remember that until we have proved it, we shouldn't be taking it as fact. We do appreciate the help you offer users as well!

As for the issue at hand, can you please answer the questions I previously asked above? This would be helpful in determining what may be going on.

https://community.simplifimoney.com/discussion/comment/42643#Comment_42643

Thank you,

Coach Jon

SRC54 · October 30

@Coach Jon I thought I did. I cannot say what would happen if I waited for another update as I already reset. Tomorrow if this happens, and I suspect, it will, I will update again after I get back from tennis. I'll let you know. It seems this didn't work last week when I first notice the problem.

As I say, I used both Classic and Simplifi so I compare balances each week to make sure I haven't made mistakes. Most people wouldn't notice this discrepancy especially if they are small ones. I suspect it has happened more than these 3 times, but it just so happens that I am now onto it.

From talking to others on here and from my experience, it appears there is a systematic problem with Simplifi. It shows up several times a week with me in different forms with Chase, Amex, Capital One. Usually, with those, they fix themselves after the next update. It's a bother, but it isn't concerning. The problem seems to be on the bank's side. It updates balances but doesn't clear the pending transactions, so that the balance is off until the next update.

This one has been different in that it does update the pending transactions to cleared and it does download the correct balance. It is just that Simplifi for mysterious reason is subtracting more money for pending than is the case. I have ascertained that it is counting certain transactions again that have already been accounted for. I don't know why and I am leaving that up to you all.

Coach Jon · October 30

Thanks @SRC54,

I would definitely agree on staying on the lookout for this happening again, and if it does tomorrow, to let us know. I would also suggest waiting the 4-6 hours instead of doing a reset to see if they download/match/clear themselves.

Thanks, and let us know!

-Coach Jon

Simplifi Calculates FUSB Balance Wrong Again Today

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