FDP-390 We are unable to connect to Bank of America at this time. Please try again later.

System
System Administrator admin
edited May 9 in Adding and Updating Accounts

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Bank of America not updating

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  • Barb and Dale
    Barb and Dale Member ✭

    FDP-390 We are unable to connect to Bank of America at this time. Please try again later.

    This is the message I am receiving. I contacted B of A and they say all is set up correctly on my account. I then went into B of A and revoked the Quicken authorization. I changed B of A to manual in Simplifi. I then set up the authorization again. B of A again shows Quicken by Intuit as a third party authorization. I obtained the message listed above on Simplify.

    IMG_5124.png
  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Barb and Dale,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • When did you first notice this behavior?
    • Are you seeing any other errors, or just the FDP-390?

    I look forward to your reply!

    -Coach Kristina

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