Notification emails are showing positive balance when simplifi (erroneously) shows negative balance

ChrisWT314
ChrisWT314 Member ✭
edited May 11 in Troubleshooting

Bug 1 is that Quicken updates balances without properly clearing transactions producing an artificial low balance that has been discussed elsewhere.

Bug 2 is that when this occurs, the website shows a negative balance but the warning email SHOWS POSITIVE BALANCE of the same amount.

It takes some detective work between my bank site and Quicken to figure this out manually. I pay for Quicken to figure this out for me. And not tell me I'm overdrawn when I'm not (Bug 1). But at least be internally consistent.

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[edited title for clarity]

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @ChrisWT314,

    Thank you for reaching out and for providing screenshots that show the issue from your end! I am not seeing this from my end, unfortunately. Can you verify whether disabling the "Low bank account balance" notification, signing out and back in, and then re-enabling the notification resolves this issue for you, where the incorrect balance appears in the email?

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    Let us know how this goes!

    -Coach Jon

  • ChrisWT314
    ChrisWT314 Member ✭

    I followed those steps, then set a bank-cleared transaction back to pending in order to trigger the condition. We will see.

    I'll report back, and after that my hourly rate for software testing is $300USD :-)

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  • ChrisWT314
    ChrisWT314 Member ✭

    now it's not giving me emails at all as of this morning. And it didn't match a $960 check. I'll go through and manually re-clear stuff now.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @ChrisWT314,

    If you are not receiving notifications at all anymore, I would be sure to check Settings > Notifications to see if they are paused. Thank you for the update!

    -Coach Jon

  • ChrisWT314
    ChrisWT314 Member ✭

    I did turn them back on prior to this. After I cleared everything, I did properly receive a low balance alert when my Quicken balance was below the threshold but still positive and it was positive. Will try to flag it if it happens again.

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