Apple Cash account balance incorrect on Iphone after latest update

Coach Jon · January 2

Thanks for following up! I can confirm that the issue is still being worked on by our product team at this time. We will be sure to update this post with any status updates we receive, as we receive them.

-Coach Jon

TheReal702 · January 3

I haven't used my Apple Cash for about 3 weeks, but I don't recall a problem at that time.

Coach Kristina · January 4

Thank you for the follow-up @SRC54,

I checked on the ticket. It is currently still open and ongoing. No new updates are available yet.

Thank you!

SRC54 · January 8

@Coach Jon I sent you these in private but decided I might as well post them here since it isn't really that private. I thought this might provide a clue to the Apple Cash problem.

Here's a screenshot of my Apple Cash from the Web App:

The verbiage regarding Bank Balance ought to apply to Apple Card and not to Apple Cash.

Here's the Apple Card screenshot from the web app:

There is no verbiage at all. In fact, I discovered that there has been a change in the credit card accounts in the web app that it no longer says Balance with Pending or Bank Balance. This is true for all my credit cards. I don't think that used to be true. But maybe I'm wrong about that. I notice that in the Accounts Settings we can still set Bank Balance or Balance with Pending. Just wonder why it is no longer shown in the Register for Credit Card accounts.

Now in the iPhone App, it is totally different.

For Apple Cash, it says "Balance with Pending" and for Apple Card, it says "Total Balance" and gives same verbiage that the Web App erroneously applies to Apple Cash above.

As I say, the Apple Cash balance is wrong in both app and web when a new pending transaction is made though it will correct with any deposit or cleared transaction.

I have reset and re-connected various times, so I know the connection is correct and that there isn't any error, i.e., the Apple Cash account in Simplifi IS correctly connected to the Apple Cash account in Apple Wallet.

So even though this is probably not the culprit, there is a mistake in the Web App's explanation of Apple Cash balance. What it says is for Apple Card, not Apple Cash.

Thanks.

Coach Jon · January 8

Hello @SRC54,

Thanks for the update! After checking the ticket from our side, I can confirm that our product team is still working on the issue. We will update this post with any further status updates as we receive them.

Coach Jon · March 4

Hello everyone!

I want to inform you that the escalation regarding this issue remains open and is being worked on. We will keep you updated as we receive more information!

Thank you all for your patience!

SRC54 · May 10

I had more problems with the Apple balances today (lately it has affected Apple Card as well), and ended up taking my Apple accounts manual, and then somehow lost my Apple Savings account and Apple Cash account completely. I told Simplifi to reset the accounts and poof, they were gone.

Since I was dealing with this on the phone screen (how anyone can do their finances on a phone is beyond me) as required, I cannot swear I didn't do something wrong, but I don't think so. I will be posting again about how Simplifi should never delete an account without explicit permission, and I mean one should have to type in DELETE or some such in order to do it!

Anyhow, I reconnected, downloaded my missing transactions, fixed the broken transfers, re-categorized and re-split as necessary. I also had to re-create some recurring and relink all of those. It took me a couple of hours before church and a couple after. Piece of cake! So, I was not irritated so much as liberated as I now have my Apple Accounts as manual accounts. I enjoyed so much saying goodbye to this horrific piece of software. I have deleted all mention of Apple in my Simplifi accounts and altered the settings in iPhone to block access from Apple Wallet. I always found the Apple Connector clunky and not worth the trouble. And now it will trouble me no longer.

I will simply do in Simplifi what I always have done in Classic. which is add my transactions manually. I am in control.

Thank Goodness I kept Quicken Classic. It has been a life saver for me 2x in 2 weeks.

Coach Jon · May 12

Hello everyone!

Our product team has implemented a fix for this issue that should be released with Quicken Simplifi Mobile 6.20.0. Be sure to let us know if everything looks alright from your end once that version is released!

Thank you!

SRC54 · 11:37AM

I will wait to see how it works for the others before jumping back into that briar patch, but thanks for the update!

Apple Cash account balance incorrect on Iphone after latest update

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