Apple Cash account balance incorrect on Iphone after latest update

Coach Jon

Hello @SRC54,

Thanks for following up! I can confirm that the issue is still being worked on by our product team at this time. We will be sure to update this post with any status updates we receive, as we receive them.

-Coach Jon

TheReal702

I haven't used my Apple Cash for about 3 weeks, but I don't recall a problem at that time.

Coach Kristina

Thank you for the follow-up @SRC54,

I checked on the ticket. It is currently still open and ongoing. No new updates are available yet.

Thank you!

SRC54

@Coach Jon I sent you these in private but decided I might as well post them here since it isn't really that private. I thought this might provide a clue to the Apple Cash problem.

Here's a screenshot of my Apple Cash from the Web App:

The verbiage regarding Bank Balance ought to apply to Apple Card and not to Apple Cash.

Here's the Apple Card screenshot from the web app:

There is no verbiage at all. In fact, I discovered that there has been a change in the credit card accounts in the web app that it no longer says Balance with Pending or Bank Balance. This is true for all my credit cards. I don't think that used to be true. But maybe I'm wrong about that. I notice that in the Accounts Settings we can still set Bank Balance or Balance with Pending. Just wonder why it is no longer shown in the Register for Credit Card accounts.

Now in the iPhone App, it is totally different.

For Apple Cash, it says "Balance with Pending" and for Apple Card, it says "Total Balance" and gives same verbiage that the Web App erroneously applies to Apple Cash above.

As I say, the Apple Cash balance is wrong in both app and web when a new pending transaction is made though it will correct with any deposit or cleared transaction.

I have reset and re-connected various times, so I know the connection is correct and that there isn't any error, i.e., the Apple Cash account in Simplifi IS correctly connected to the Apple Cash account in Apple Wallet.

So even though this is probably not the culprit, there is a mistake in the Web App's explanation of Apple Cash balance. What it says is for Apple Card, not Apple Cash.

Thanks.

Coach Jon

Hello @SRC54,

Thanks for the update! After checking the ticket from our side, I can confirm that our product team is still working on the issue. We will update this post with any further status updates as we receive them.