Apple Cash account balance incorrect on Iphone after latest update

Coach Jon · January 2

Thanks for following up! I can confirm that the issue is still being worked on by our product team at this time. We will be sure to update this post with any status updates we receive, as we receive them.

-Coach Jon

TheReal702 · January 3

I haven't used my Apple Cash for about 3 weeks, but I don't recall a problem at that time.

Coach Kristina · January 4

Thank you for the follow-up @SRC54,

I checked on the ticket. It is currently still open and ongoing. No new updates are available yet.

Thank you!

SRC54 · January 8

@Coach Jon I sent you these in private but decided I might as well post them here since it isn't really that private. I thought this might provide a clue to the Apple Cash problem.

Here's a screenshot of my Apple Cash from the Web App:

The verbiage regarding Bank Balance ought to apply to Apple Card and not to Apple Cash.

Here's the Apple Card screenshot from the web app:

There is no verbiage at all. In fact, I discovered that there has been a change in the credit card accounts in the web app that it no longer says Balance with Pending or Bank Balance. This is true for all my credit cards. I don't think that used to be true. But maybe I'm wrong about that. I notice that in the Accounts Settings we can still set Bank Balance or Balance with Pending. Just wonder why it is no longer shown in the Register for Credit Card accounts.

Now in the iPhone App, it is totally different.

For Apple Cash, it says "Balance with Pending" and for Apple Card, it says "Total Balance" and gives same verbiage that the Web App erroneously applies to Apple Cash above.

As I say, the Apple Cash balance is wrong in both app and web when a new pending transaction is made though it will correct with any deposit or cleared transaction.

I have reset and re-connected various times, so I know the connection is correct and that there isn't any error, i.e., the Apple Cash account in Simplifi IS correctly connected to the Apple Cash account in Apple Wallet.

So even though this is probably not the culprit, there is a mistake in the Web App's explanation of Apple Cash balance. What it says is for Apple Card, not Apple Cash.

Thanks.

Coach Jon · January 8

Hello @SRC54,

Thanks for the update! After checking the ticket from our side, I can confirm that our product team is still working on the issue. We will update this post with any further status updates as we receive them.

Coach Jon · March 4

Hello everyone!

I want to inform you that the escalation regarding this issue remains open and is being worked on. We will keep you updated as we receive more information!

Thank you all for your patience!

SRC54 · May 10

I had more problems with the Apple balances today (lately it has affected Apple Card as well), and ended up taking my Apple accounts manual, and then somehow lost my Apple Savings account and Apple Cash account completely. I told Simplifi to reset the accounts and poof, they were gone.

Since I was dealing with this on the phone screen (how anyone can do their finances on a phone is beyond me) as required, I cannot swear I didn't do something wrong, but I don't think so. I will be posting again about how Simplifi should never delete an account without explicit permission, and I mean one should have to type in DELETE or some such in order to do it!

Anyhow, I reconnected, downloaded my missing transactions, fixed the broken transfers, re-categorized and re-split as necessary. I also had to re-create some recurring and relink all of those. It took me a couple of hours before church and a couple after. Piece of cake! So, I was not irritated so much as liberated as I now have my Apple Accounts as manual accounts. I enjoyed so much saying goodbye to this horrific piece of software. I have deleted all mention of Apple in my Simplifi accounts and altered the settings in iPhone to block access from Apple Wallet. I always found the Apple Connector clunky and not worth the trouble. And now it will trouble me no longer.

I will simply do in Simplifi what I always have done in Classic. which is add my transactions manually. I am in control.

Thank Goodness I kept Quicken Classic. It has been a life saver for me 2x in 2 weeks.

Coach Jon · May 12

Hello everyone!

Our product team has implemented a fix for this issue that should be released with Quicken Simplifi Mobile 6.20.0. Be sure to let us know if everything looks alright from your end once that version is released!

Thank you!

SRC54 · May 13

I will wait to see how it works for the others before jumping back into that briar patch, but thanks for the update!

Coach Jon · May 20

Hello everyone!

Quicken Simplifi Mobile 6.20.0 has been released, and this issue should now be resolved. Can you please let us know whether the fix that was implemented resolved the issue you were seeing with Apple Cash?

Thank you!

RobertTheNomad · May 21

IMG_2253.jpeg

I updated the app to 6.2 and reset the connection to Apple but still get this error message.

SRC54 · May 21

@Coach Jon With fear and trepidation, I reconnected my Apple Accounts, and

Apple Cash: No difference. It is still wrong. I have $182 balance with a $60 pending transfer so it shows my balance as $-60.00. It will stay there until it clears.

Apple Savings: It worked before but now shows me with a $-2100 balance instead of a +$2100 balance. This is new; it worked before.

Apple Card: Correctly showed a $0.00 balance.

I carefully. made my accounts manual. Very carefully. I don't care to spend another day fixing 6 years of transactions.

Also, I made the settings as recommended "All Available Activity". Would doing "Limited Availability" protect my manual account more? I think it would just download fewer transactions? At least so far, I haven't lost any transactions.

**I believe the connection thingy is still calculating the Apple Cash balance as Apple Card and vice versa. I don't know what happened to Apple Savings. Even before I linked it to my manual account, it said the balance was -2100. That problem wasn't there before.

I am sending you screenshots via DM and am sending my logs through the usual channels.

SRC54 · May 21

Update for @Coach Jon

The Pending Transaction in Apple Cash cleared and now the balance is -182.93 when it should be +182.93. So now it mirrors the Savings Account in being negative rather then positive.

So not only does Apple Cash still have the bug of zeroing out the balance when there is a pending transaction, BUT now thinks that Apple Cash and Apple Savings are credit card accounts.

I fiddled with the settings, but to no avail. I have also reconnected twice.

When linking the accounts, the balance shows as negative in the Settings before linking and downloading transactions, so the connector is totally messed up.

Hope this helps. I plan to take them back to manual accounts again. They work so better that way. I am only holding off today in case you need more diagnostics.

Coach Jon · May 21

Hello @SRC54,

Thank you for the update! Could you please provide the screenshots you mentioned above when you can, along with new logs, so I can share this information with my product team?

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

SRC54 · May 21

@Coach Jon

I sent the logs this morning but will send them again as I reconnected again and made a few changes.

Here are the sreenshots for Apple Cash and Apple Savings. I am not quite sure that Apple Card is working right either; I just happen to have no recent transactions. You will notice my Balance Adjustment to reverse the negative balances.

Screenshot 2026-05-21 at 11.30.09 AM.png

Screenshot 2026-05-21 at 11.30.40 AM.png

Coach Jon · May 21

Hello @SRC54,

Thank you for the requested information. Looking at the screenshot, it appears the Apple Cash balance is $182.93. You previously stated that it was showing -182.93 incorrectly. Is the account balance now correctly positive?

SRC54 · May 21

@Coach Jon Nope, I added a balance adjustment to fix it. Otherwise it impacts my net worth.

I just wish Apple would go back to the original connector they used until late last summer, when it worked.

New screenshots without the adjustment:

Screenshot 2026-05-21 at 11.54.02 AM.png

Screenshot 2026-05-21 at 11.54.20 AM.png

And since the pending transaction cleared this morning, you cannot tell that the original bug is still there. It's just freshened up with the confusion on what kind of account this is. And yes, it's correctly positive in the Apple Wallet on the iPhone.

Coach Jon · May 21

Hello @SRC54,

Thank you for the response! I did follow up with my product team with this information and will continue to provide updates here as they work on a resolution.

SRC54 · May 22

Am I the only one on here using Apple Cash? I think @TheReal702 may have left the forum. @Pmrussell892?

Today even with the balance adjustment, my Apple accounts went back to negative. So I am pretty sure I will revert to manual accounts later today.

This is the sort of error that usually gets a lot of notice from users. So just wondering.

~~Is there an equivalent connection for Google Cash? Android Cash or whatever they call it in that other universe?~~

I realized there is Google Pay but no Google Card or Google Cash.

SRC54 · May 22

I am glad to know I am not alone with the inverse balances in my Apple accounts. So thanks for the notice!

https://community.simplifimoney.com/discussion/16512/new-5-22-26-apple-wallet-accounts-inverse-balances

I think the original problem with pending transactions in Apple Cash is still there too, so will be back with more of that once this "inverse problem" is fixed.

whyme · 12:10AM

I have this issue since yesterday

CF1 · 10:06AM

I’ve also had the negative balance issue since the morning of 5/22 for both Apple Cash and Apple savings

SRC54 · 11:32AM

Thanks @whyme and @CF1 for confirming! As you can see, Simplifi is aware and is working on fixing the latest issue with the Apple Wallet integration.

The other problem, which has been ongoing for about a year, affected Apple Cash (and recently Apple Card) balances getting off while transactions were pending. I hope we can finally get that fixed after the Balance Inversion problem is fixed.

Apple Cash account balance incorrect on Iphone after latest update

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