Persistent 324 error with Fidelity (edited)

Coach Jon

Hello @jto692 and @Bill Barol,

Thanks for the reply! To clarify for everyone, the balance shown for connected investment accounts in the Account List is provided by your financial institution and may vary based on when the account was last refreshed and when share prices are updated. In contrast, the balance in the Investments tab reflects the market value of your holdings using the most recent share price data.

I hope this clears up any confusion!

-Coach Jon

mikeSC

Fidelity Investment work around did not work for our accounts.

TheReal702

https://community.simplifimoney.com/discussion/comment/54937#Comment_54937

Yesterday (Friday 7/11) I made many attempts to connect my Fidelity account to Simplifi, then tried again a few times this morning. I found your post while searching for any known reasons why I couldn't connect. I tried the Finicity connection you mentioned and bingo, it worked and I am now connected.

I found this info on their website where they state they are making security changes to 3rd party apps, but I don't know if it's old news or not. https://www.fidelity.com/security/third-party-app-protection

SRC54

I'm glad you are connected. It's a mystery to me why my connection works just fine while others have trouble. It is some sort of software problem or corruption so clearing things out, removing permissions, trying other connections and just keep trying seems to be all one can do.

@TheReal702

Smile and Dance

FWIW, I'm seeing my lower balance accounts work fine, but my higher balance accounts are failing. Maybe something to do with number of transactions or balance size?

caution493

Also only failing on main brokerage while others are working. Manual and relink help for maybe a few hours.

Another observation is, since June, many investment transactions are being read as 'check' without actual info ('Appears as "Check" on xxx' even in transaction detail). Not that it matters much since cost basis has never been working for fidelity…

Meanwhile for the Finicity option, iirc I concluded at the beginning it's an inferior option to Intuit. Forget the detail but either it's treating cma as investment or not loading hsa. So a bit afraid to switch there and risk messing up my history.

Coach Kristina

Hello @mikeSC,

https://community.simplifimoney.com/discussion/comment/55307#Comment_55307

Thank you for letting us know the work around did not work for you. So that we can better assist, please provide more information. When I check on our end, I can see that you are getting FDP-103 (invalid credentials) errors when trying to connect using the work around. Is that what you see on your end also? If it is not what you're seeing, please let us know what error message/code you are seeing, or if there is no error, please let us know exactly what process you're following and at what point the process is failing.

To troubleshoot invalid credentials errors, please try the following:

• Enable the “Show Password” option to confirm that there are no typographical errors when entering the password into Quicken Simplifi.
  • If you’re using a password manager, please manually type it in instead, in case the saved password is outdated.
• Verify that you can login directly on the financial institution without issue. Sometimes, too many incorrect login attempts can lock the account.

Hello @Smile and Dance,

https://community.simplifimoney.com/discussion/comment/55312#Comment_55312

To help troubleshoot, please provide more information. Is this happening on the Fidelity connection, or using the Fidelity Inv & Retirement connection? If you're not sure, you can check which connection an account is using by navigating to Settings>Accounts.

I look forward to your reply!

mikeSC

It didn't give me an error message. Just spin for a while, then take me back to the log in. I confirmed the passwords were correct.

Coach Kristina

Thank you for your reply,

Is this happening in the web app, the mobile app, or both? Do you use any pop-up blockers? If you do, I recommend pausing them while trying to connect.

Thank you!

Pabs

I tried the above workaround going to manual and back again. Worked only for one day only. Then get code 324 the next day. Went through the whole process again but going through a loop. Please can Intuit fix this issue once and for all. Greatly appreciated!

caution493

https://community.simplifimoney.com/discussion/comment/55334#Comment_55334

I actually have two brokerage accounts. The one with lower value for daily checking is working fine as well as many other types, while the main one under investment is stuck in 324.

Again, manual trick won't last and Finicity data is not as complete. So really appreciate if we can get a fix soon.

Pabs

I thought I left a comment a few days ago but cannot find it. Anyway all fidelity accounts went back to code: 324 error today. I tried the Finicity workaround but only worked for one of my four accounts (IRA) at Fidelity. I've tried all workarounds noted but still not updating. This happens on both the web and mobile app.

Coach Natalie

Hello everyone,

We are aware of the persistent 324 errors with Fidelity. While the issue is being worked on, please follow our Alert for updates:

https://community.simplifimoney.com/discussion/12982/new-07-09-25-fidelity-inv-retirement-persistent-324-reconnect-error

We appreciate everyone's patience as we work to resolve this matter!

RiversideKid

I am using the finicity connection, but I am seeing sync oddities like a list of transactions showed up today that were made over a week ago. In one case I made a transfer between accounts and one side of the transfer dropped off the pending list but has not posted in over a week.

Does the finicity connection come with known sync issues?

mumu24

Hi there - same issues experienced with the finicity integration - while the account balances sync correctly, some transactions do not. There are also issues with syncing share counts of investments.

I see most of the issues with transactions appear to be with cash management account.

Any next step? Do we know we know when all of this will get resolved?

Coach Natalie

We're sorry to hear of the issues with the Finicity connection! For the ongoing problem with the Intuit connection, we do not have an update at this time. Fidelity is going through another migration currently (where bank connection options are migrating to OAuth), which may be the cause of all of these issues. As soon as we have any news to share on the issue, we will post it in our Alert:

https://community.simplifimoney.com/discussion/12982/ongoing-07-09-25-fidelity-inv-retirement-persistent-324-reconnect-error

In the meantime, if you'd like to use the Intuit connection, you may continue to reauthorize your accounts when prompted. You can also reduce the frequency of the account updates by following the steps here, so the reconnect prompt occurs less often: https://support.simplifi.quicken.com/en/articles/10338690-managing-when-your-connected-bank-updates#h_0241b1a8d7

We appreciate everyone's continued patience!

mumu24

Are referring to the intuit connection as the original Fidelity Retirement & Investments? So essentially, i'd put all my accounts to manual then reconnect and change the frequency of refresh?

Coach Natalie

@mumu24, I'm referring to the Intuit connection (Fidelity Inv & Retirement), as that is the one with the persistent reconnect prompts/errors. You don't need to make the account manual; you would leave it connected and just reduce the frequency of updates so you receive an error less often.

I hope this helps to clarify!

mikeSC

I've been adding non Fidelity accounts to the Fidelity site … it provides a lot of the same functionality as Quicken. Seems to function without issue.

Mortimer Duke

Is anyone else with Fidelity Investments accounts experiencing repeated alerts stating that the institution requires attention and must be reconnected?

SRC54

I haven't had it repeatedly no. I got it a couple of weeks ago and reconnected. I know that Fidelity has now done away with Direct Connect on Classic and is now using the OAuth connection that Simplifi uses.

More and more banks and fi's like Fidelity really don't care how or whether their data downloads to aggregators. They all want to be your sole bank and for you to use their web sites.

This is going to make life difficult for Quicken and all the rest.

Hope it will resolve for you.

Coach Natalie

@Mortimer Duke, thanks for reaching out to the Community!

I have merged your post with the ongoing thread for the persistent reconnect errors with Fidelity. Our Alert here can be followed for updates:

https://community.simplifimoney.com/discussion/12982/ongoing-07-09-25-fidelity-inv-retirement-persistent-324-reconnect-error

We appreciate your patience as this issue is worked on!