Persistent 324 error with Fidelity HSA accounts (edited)

jfisher

1,000% this. It’s not a Fidelity issue. It is an issue with Simplifi’s implementation of Fidelity’s new API. Simplifi needs to prioritize this fix on their side.

cdorsi

The Fidelity HSA worked fine in Simplifi before Fidelity changed their account linking method. But my Fidelity 401k and brokerage accounts work just fine with the new login method. So it doesn't really make sense that only the HSA is a problem.

lencoh82

All, as we really haven't seen progress from Quicken regarding the Fidelity HSA issue, I took it upon myself to respond to an email I received from Eric Dunn, CEO of Quicken. His email outlined the things Quicken is doing to improve all of their service offerings. I would imagine that many/all of you received the email. In any case, I was able to send an email to Mr. Dunn about this issue. I gave him a brief history and noted the mounting frustration from many users. I also noted that the free service from Mint was able to sync with Fidelity's HSA account. Here is his response. Perhaps this will drive some resolution to the issue:

lencoh82

Update: Dale Knievel contacted me via email and indicated that he is looking into this and will escalate the issue. I am hoping for positive results.

captainkeithy

@lencoh82

I’m shocked he responded personally! Thanks for doing that

JD-SanDiego

Would be even better if Dale Knievel could be made of aware of this thread and see just how long customer have been waiting for a solution….?

lencoh82

@JD-SanDiego I did share the thread with Dale Knievel when he responded to the email he received from Eric Dunn.

JD-SanDiego

@lencoh82 - thank you!

Hopefully Dale's skimmed through it and recognizes how many folks have been impacted, and maybe noticed how useless "coach you know who" has been stringing folks along.

Eblatner

any update on this? I select my HSA in fidelity and it doesn’t show up in Simplifi.

kkroeze

an update would be greatly appreciated. as I look to whether or not i will continue to pay for Simplifi for another year going forward, this issue is definitely a deal breaker if not resolved.

Coach Natalie

Hey everyone, as soon as I learn any news on this issue, I will post back to let you all know. Our engineering manager is hard at work on this!

Thank you all for your continued patience!

-Coach Natalie

lencoh82

Hi All,

Dale Knievel reached out to me late last week asking that I test the connection again as I believe he thought a fix was implemented. I tested it and, as each of you know from your own experiences, the test failed. When I notified Dale, he said that he was taking it back to Fidelity as my test may have given him more data. See short note below:

meoge

I started this thread over 6 months ago and my problem has been fixed for several months. It's strange to me that this is still a problem for most people. I have no idea if somebody did something with my account to fix it or if I've just been lucky

divegoga

https://community.simplifimoney.com/discussion/comment/36656#Comment_36656

Wondering the same. A friend of mine told me that it was fixed for them months ago. But still failing for me.

Shaneh2064

this seems to be fixed for me

votr

Fixed for me too, thanks!

cdorsi

My Fidelity HSA is still not staying connected

lencoh82

My Fidelity HSA connectivity is still failing. It seems some folks were fixed a while ago while many of us still have the issue. No update from Mr. Kneivel yet.

cdorsi

Well, now I sometimes when I hit reconnect, get the message that all of my Fidelity accounts have already been added, but it my HSA still has the red "!" and isn't updated. This is a new outcome option in addition to the 3 outcomes I have been getting.

Other times it behaves just as before: either 1) goes through login and connection but doesn't show the add/link (to existing Simplifi) account screen, 2) shows the add/link account screen but doesn't update my HSA account, or 3) manages to update my HSA account but the red "!" soon returns. It's kind of crazy that when I do get the add/link account screen, it shows current account balance based on cleared transactions, but it will still show an old balance after in the case of outcome 2.

votr

I stand corrected. I commented on June 9 that it was fixed for me, but I can see the red exclamation mark again next to my Fidelity HSA account.

Please let Dale Knievel know that the fix is not reliable, this issue isn't fully resolved.

Luisito277

I have the same issue with the HSA account!

Kevin093

Same issue with my Fidelity HSA. My Fidelity 401(k) connects fine, so this issue is limited the HSA as others have mentioned. The reconnect process seems to go well – I'm able to log in to Fidelity and select which accounts I want to grant access – but the HSA ultimately never reconnects. Please keep us posted.

The full error:

This financial institution needs your attention

(Care code: 324)

We have lost connectivity to one of your accounts. To restore connectivity, you must reconnect with your FI.

meoge

Just posting to say after months of no issue, my Wife's HSA won't sync again.

nrp06

Hy. My Fidelity HSA stopped syncing.
Do we have an resolution estimate for this?

nrp06

Again, any updates?

Eblatner

still broken. The HSA syncs to yahoo finance perfectly so it’s definitely a simplifi issue. Seems doing a full fidelity reset connection might fix it. Takes multiple attempts. Then it will break again at some point.

pwhelan81

HMMM I see the 324 error but apparently when i try to fix the connection (which requires a code sent to my phone), it is downloading new transactions as I see them in simplify as late as July 2. I am going to wait till next Friday to see if my beginning of the month contribution shows up as a transaction in Fidelity HSA account. If not I will run "connection fix" to see if in fact it temporarily fixes and downloads new transactions. If that behaviour holds, this would be the same thing I have to do with Venmo due to venmo requiring a 2 Factor Auth.

nrp06

Any updates, please?

nrp06

When you refresh the connection, the problems goes away. But it comes back 1 or 2 days later.

pwhelan81

the connection has worked off/on for me in the past month but today after refresh I got all my latest transactions and the it seems to be working normally. Something that is on/off again without any code changes might be some kind of API call limit being hit, some security device blocking calls it sees as nuisance periodically or a mismatch in versions of software on api client or api server on one or more nodes of a cluster.