Persistent 324 error with Fidelity HSA accounts (edited)

Here is an update from Dale Kneivel after I sent another email to CEO Eric Dunn and Dale noting the increase in the number of users that are still having the issue and the fact that it has been 2 months since I first contacted them:

Hi Mr. Carroll,

There is work being done between Fidelity and our aggregation paretner.  The problem triggering the error  has been identified, but the fix has been elusive.  Last update I received last week is the two sides are not sure how to resolve it yet and are continuing there work on it.  I will keep you updated as I learn more.  This has been one that is more complex due to the work both Fidelity and our aggregation partner have been having to do to narrow down this cause and build a long term reliable fix. 

Dale K

yes, thank you @lencoh82 - very promising! Appreciate your keeping us in the loop.

All, as I mentioned in my previous post, this is the work around that I worked on with Dale Kneivel. I have been using it as a test for about a week and it does resolve the HSA sync issue. No more red exclamation mark nor 324 error.

I have followed the advice to replace the current Fidelity connection with new akoya.com it connected all my Fidelity accounts. Will monitor.

I followed the link that @Coach Natalie shared and was able to apply the specific steps for Fidelity HSA (and other HSA accounts) to use the akoya connection URL. No more errors, however, it also doesn't seem to add the recent transactions on the HSA account. But I'm going to give it a few days and check back in case the extra time resolves it. No more red checkmark at least.

@Coach Natalie

So if you already have the accounts in Simplifi and are simply converting the connection being used to the Akoya are you ok?

Please define "transaction history" (completed transactions over x days old?)

Hi @Coach Natalie, I am having this issue with my HSA in Fidelity. Here are the answers to your questions:

1. The name of the account in question, as it appears in Quicken Simplifi.

"Health Savings Account"

1. Confirm whether the account belongs to you or your spouse or a combination of.

Belongs to me

1. Confirm whether you have other Fidelity accounts in Quicken Simplifi that do not present the issue.

I have two other accounts on the same connection with Fidelity that have no issues at all. One is for "Individual - TOD" and the other is for a 401k.

1. Confirm if the account has transactions in the last 90 days.

It has. I contribute to it every 2 weeks with my paycheck and we frequently take money out of it to pay bills.

1. Confirm the flow you're experiencing on Quicken Simplifi — does the account get a red exclamation point next to it that shows a 324 error every time it refreshes with the bank, or is something else happening?

I get the 324 error constantly. Here is a screen snip:

Thank you :)

Perry Myers

Ah, thank you @Coach Natalie, I missed your note above in the stream of replies on this thread.

One question about that workaround… What is akoya.com and how does it gain access to the Fidelity account information if we're not going straight to the fidelity.com site? Is it another 3rd party FI aggregation service?

Got it, thanks for the info @Coach Natalie, I'll give the workaround a try! 😄

@Coach Natalie Resetting the connection doesn't help. I'm 95% sure that when I initially connected using Akoya that it didn't update the holdings, and all 3 accounts are just still showing the last holdings update they got from the older connection. I'm getting transactions for all 3 accounts using Akoya, and it looks like the price per share is getting updated, but the holdings are outdated on all 3 accounts and don't seem to change at all.

Unless there are some troubleshooting steps, I'll probably switch back to the old connection. The old connection kept 2 accounts always accurate and my HSA was at least accurate after I reconnected it, even if I did have to reconnect every time to update it.