Unable to have two separate chase bank logins sync in same simplifi account
Hi,
i have two separate logins for chase - my login and my wife's login (both at chase) and we want simplifi to show all the accounts in both logins.
however once I enter both logins into simplifi, the accounts associated with one of our accounts doesn't get updated anymore
I get this error:
This financial institution needs your attention
(Care: lost.connectivity)
We have lost connectivity to 3 of your accounts. To restore connectivity, you must reconnect with your FI.
i try to restore the connection to these accounts but when I do the accounts on my other login gets broken. so for example I have all my accounts synced and my wifes accounts get errors. when I reenter my wife's login credentials for chase, my wife's accounts get synced but then all my accounts break. when I enter my chase credentials, my wife's accounts breaks.
I submitted a Ticket number 10878034 in February 2024 with this issue and it is still not resolved. I have sent my logs multiple times. There have been no updates on this issue.
I chatted tech support coach Elder today. He stated "sadly this is a special issue that our team has been working to find a resolution to, unfortunately, it hasn't been possible to find a resolution yet, also some financial institutions don't allow us to connect multiple set of accounts belonging to a different set of credentials because when the first set is connected it creates a link within the institution and when we try connecting the second account with a different set of credentials it uses the same connection and that's why the first set of accounts get disconnected and doesn't allow us to connect multiple accounts from the same institution using different set of credentials."
From this explanation it doesn't seem this issue will be resolved any time soon, possibly never. I have expressed that this issue is important to me and affects my finances greatly. It doesn't seem like quicken cares about this issue and me much. Coach Elder recommended I post it here since he cannot do anything and doesn't see this issue resolving in the near future.
I did not have this issue when I was at mint. I will start looking for alternatives to simplifi. I am hoping that by posting here I can increase awareness and hopefully stress to Quicken how important this issue is to the community.
Thanks.
Comments
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There was a work around posted here which might work for you:
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Rob Wilkens1 -
Thanks Rob. This workaround helped for me. Not ideal but a lot better than the current situation. Thanks!
2 -
This workaround might work for Chase, but it sadly doesn't work for other institutions that only have one institution type available in the list (no store card vs. credit card, 401k vs investment, etc). From what I've found, it is a fairly common problem and hasn't been resolved. This is a shame, because [Removed - 3rd Party Software] (via Plaid), Credit Karma (which is terrible), and Mint (which is dead) all support multiple accounts from the same institution properly. Piere and Simplifi do not.
Quite unfortunate, as I prefer Simplifi to [Removed - 3rd Party Software]. But now I'm paying $14/mo for it since this issue is a deal breaker for me.
On a technical aspect: the connectors need to have totally separate sessions PER-ACCOUNT, not PER-INSTITUTION. This would be session ids, access tokens, whatever. Essentially each one in their own sandbox. It is synonymous with logging in with two separate browsers or "private tabs".
Here are some other folks who had this problem, but Quicken/Simplifi support just do not seem to understand the problem
There are more, but you get the point…
1 -
For the record: I tried a second app that uses Plaid, and it doesn't have the issue either. So the Plaid data broker and the Mint & CC pedigree get it right, while the MX broker and Simplifi get it wrong. I did find this 15 month old post, which had the suggestion of setting up each account in a separate browser to keep them from getting confused:
So, I did. Used Firefox, logged into Simplifi, and connected Account A. Waited an hour. Used Chrome, logged into Simplifi, and connected Account B. Things seemed ok, but when I checked back a few hours later: they had both fallen out of sync again. In the meantime, the other apps I am trialing have been connected to both accounts successfully for days.
I really want to be able to use Simplifi, but unfortunately, not being able to track my 2 most active accounts is a deal breaker. The post I shared above is from 15 months ago, and my experience in other apps (past and current) proves it is technically possible! I wish Quicken would finally fix this issue in Simplifi.
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I agree with RFC793. This issue is a dealbreaker for me without the workaround and I feel bad for those who don’t have a workaround. Interesting that [removed] doesn’t have this issue. Mint certainly didn’t. I am hoping Simplifi can look at this issue more seriously.
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@RFC793 & @Saveondisc, thanks for posting!
If either of you would like to troubleshoot what you're seeing, you'll want to create a separate post(s) to outline each separate issue, as this thread is for Chase specifically:
I hope this helps get you pointed in the right direction!
-Coach Natalie
-1 -
Ok. I'll try to remember to do so after work.
2 -
I forgot, and in the meantime I got comfortable enough with [removed] that I'll probably just stick with that. I might revisit sometime to see if the issue is fixed. Cheers.
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